On-Demand: The Zendesk Developer Platform

On-Demand: The Zendesk Developer Platform

Learn the different ways you can extend our platform via the API, apps and the SDK.

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk and eager to learn the many ways you can extend the Zendesk platform? Perfect. In this course, we'll introduce you to the different ways you can extend our platform via the API, apps and the SDK. We'll give you an overview of the developer platform and the Zendesk Apps Framework. Last but not least, we'll teach you how to make your first API call and how to build your first app.
Course Topics
‣  Get Started on the Zendesk Platform
‣  Setup Your Zendesk Developer Environment
‣  Understand the Zendesk App Framework
‣  Make Your First API Request
‣  Create Your First App
Recommended Prerequisites
None
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • Section 1: Get Started on the Zendesk Platform
  • Introduction
  • Note on Developer Resources
  • Describe how APIs, Apps and Embeddables Work
  • Navigate Developer Resources
  • Define Key Terms
  • Section 2: Setup Your Zendesk Developer Environment
  • Note on Installing cURL for Windows
  • Install Ruby
  • Installing Ruby for Mac
  • Installing Ruby for Windows
  • Install ZAT
  • Section 3: Work with ZAF
  • Explain the ZAF SDK
  • Explain How Iframes are Used
  • Import the ZAF
  • Section 4: Make Your First API Request
  • Demonstrate How to Make Your First API Request
  • Identify API Best Practices
  • Note on Security and Authentication
  • Describe Common Use Cases
  • Section 5: Create Your First App
  • Demonstrate How to Create Your First App
  • Identify App Locations
  • Explain the ZAM
  • Identify Tools That Help With Development
  • Post-Session Survey
  • Post-Session Survey

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk and eager to learn the many ways you can extend the Zendesk platform? Perfect. In this course, we'll introduce you to the different ways you can extend our platform via the API, apps and the SDK. We'll give you an overview of the developer platform and the Zendesk Apps Framework. Last but not least, we'll teach you how to make your first API call and how to build your first app.
Course Topics
‣  Get Started on the Zendesk Platform
‣  Setup Your Zendesk Developer Environment
‣  Understand the Zendesk App Framework
‣  Make Your First API Request
‣  Create Your First App
Recommended Prerequisites
None
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • Section 1: Get Started on the Zendesk Platform
  • Introduction
  • Note on Developer Resources
  • Describe how APIs, Apps and Embeddables Work
  • Navigate Developer Resources
  • Define Key Terms
  • Section 2: Setup Your Zendesk Developer Environment
  • Note on Installing cURL for Windows
  • Install Ruby
  • Installing Ruby for Mac
  • Installing Ruby for Windows
  • Install ZAT
  • Section 3: Work with ZAF
  • Explain the ZAF SDK
  • Explain How Iframes are Used
  • Import the ZAF
  • Section 4: Make Your First API Request
  • Demonstrate How to Make Your First API Request
  • Identify API Best Practices
  • Note on Security and Authentication
  • Describe Common Use Cases
  • Section 5: Create Your First App
  • Demonstrate How to Create Your First App
  • Identify App Locations
  • Explain the ZAM
  • Identify Tools That Help With Development
  • Post-Session Survey
  • Post-Session Survey
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