eLearning: Set Up Your Chat Channel

eLearning: Set Up Your Chat Channel

Free eLearning

About this course

Adding Zendesk Chat to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with your Chat channel. It will take approximately 25 minutes to complete, and does not require speakers or headphones.

Duration: ~30 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. 

What You'll Learn

By the end of the course, you’ll be able to:

  • Describe the customer experience using chat
  • Activate Chat
  • Configure Chat Workflows
  • Customize the Chat Widget

If you're looking for a more substantial chat course, we recommend taking Zendesk Chat Essentials.

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • Set Up Your Chat Channel
  • eLearning Session Survey

About this course

Adding Zendesk Chat to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with your Chat channel. It will take approximately 25 minutes to complete, and does not require speakers or headphones.

Duration: ~30 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. 

What You'll Learn

By the end of the course, you’ll be able to:

  • Describe the customer experience using chat
  • Activate Chat
  • Configure Chat Workflows
  • Customize the Chat Widget

If you're looking for a more substantial chat course, we recommend taking Zendesk Chat Essentials.

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • Set Up Your Chat Channel
  • eLearning Session Survey