Set Up Your Chat Channel
eLearning Session Survey
eLearning: Set Up Your Chat Channel
Adding Zendesk Chat to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with your Chat channel. It will take approximately 25 minutes to complete, and does not require speakers or headphones.
Duration: ~30 minutes
Format: e-learning (self-paced)
What You'll Learn
By the end of the course, you’ll be able to:
- Describe the customer experience using chat
- Activate Chat
- Configure Chat Workflows
- Customize the Chat Widget
If you're looking for a more substantial chat course, we recommend taking Zendesk Chat Essentials.
What is E-Learning?
E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.
If you're looking for more interactivity in your learning, we suggest you take a look at: