Set Up Your Email Channel
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eLearning: Set Up Your Email Channel
Setting up your email channel into Zendesk Support gives you a way to reach out and your customers a way to get in touch. This self-paced course provides essential information to get started with your Email channel. It will take approximately 10 minutes to complete, and does not require speakers or headphones.
Duration: ~20 minutes
Format: e-learning (self-paced)
If you're looking for a more substantial introductory Zendesk Support course, we recommend taking Zendesk Support Essentials.
What You'll Learn
By the end of the course, you’ll be able to:
- Describe the customer experience using email
- Create a support address
What is E-Learning?
E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.
If you're looking for more interactivity in your learning, we suggest you take a look at: