eLearning: Set Up Your Email Channel

eLearning: Set Up Your Email Channel

Free eLearning

About this course

Setting up your email channel into Zendesk Support gives you a way to reach out and your customers a way to get in touch. This self-paced course provides essential information to get started with your Email channel. It will take approximately 10 minutes to complete, and does not require speakers or headphones.  

Duration: ~20 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before completing this course if you’re new to Zendesk Support. 

If you're looking for a more substantial introductory Zendesk Support course, we recommend taking Zendesk Support Essentials.

What You'll Learn

By the end of the course, you’ll be able to: 

  • Describe the customer experience using email
  • Create a support address

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • Set Up Your Email Channel
  • eLearning Session Survey

About this course

Setting up your email channel into Zendesk Support gives you a way to reach out and your customers a way to get in touch. This self-paced course provides essential information to get started with your Email channel. It will take approximately 10 minutes to complete, and does not require speakers or headphones.  

Duration: ~20 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before completing this course if you’re new to Zendesk Support. 

If you're looking for a more substantial introductory Zendesk Support course, we recommend taking Zendesk Support Essentials.

What You'll Learn

By the end of the course, you’ll be able to: 

  • Describe the customer experience using email
  • Create a support address

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • Set Up Your Email Channel
  • eLearning Session Survey