eLearning: Set Up Zendesk Talk

eLearning: Set Up Zendesk Talk

Free eLearning

About this course

Adding Zendesk Talk to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with Talk. 

Duration: ~30 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. 

What You'll Learn

By the end of the course, you’ll be able to:

  • Enable Zendesk Talk
  • Customize Zendesk Talk
  • Establish a Routing System
  • Manage Greetings

If you're looking for a more substantial chat course, we recommend taking Zendesk Talk Essentials.

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • Set Up Zendesk Talk
  • eLearning Session Survey

About this course

Adding Zendesk Talk to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with Talk. 

Duration: ~30 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. 

What You'll Learn

By the end of the course, you’ll be able to:

  • Enable Zendesk Talk
  • Customize Zendesk Talk
  • Establish a Routing System
  • Manage Greetings

If you're looking for a more substantial chat course, we recommend taking Zendesk Talk Essentials.

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • Set Up Zendesk Talk
  • eLearning Session Survey