Startups Guide: Omnichannel set up

Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support

About this course

   17:49 minutes

   Pre-recorded video

 

This course is recorded in English
Description
This course provides an overview of how to configure your Zendesk instance to support a host of different channels all from within one seamless interface. Learn how to have see customer context and conversations across any channel you're offering and create a unified customer experience.

Course Topics

  • Consolidating Channels
  • Agent Workspace Components
  • Channel configuration
  • Channel switching

 

About this course

   17:49 minutes

   Pre-recorded video

 

This course is recorded in English
Description
This course provides an overview of how to configure your Zendesk instance to support a host of different channels all from within one seamless interface. Learn how to have see customer context and conversations across any channel you're offering and create a unified customer experience.

Course Topics

  • Consolidating Channels
  • Agent Workspace Components
  • Channel configuration
  • Channel switching

 

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