Startups Guide: Zendesk Guide

Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base

About this Course

   8:59 minutes

   Pre-recorded video

 

This course is recorded in English
Description
Guide enables you to provide your customers with complete self-service and empowers them to get the answers they need when they need it. As a startup, each moment you have has to be used efficiently, and any time you can enable your users to self-serve and alleviate the need for a ticket you are buying yourself time to run your business. Not to mention, customers want quick answers and solutions. That's why building out a strong self-service offering is so important for your team.
Course Topics
‣  Learn the structure of your Help Center/ Knowledge Base
‣  Branding and customization
‣  Enabling Zendesk Guide & Theming
‣  Set user permissions and access for content
‣  How to create content/ article structure

About this Course

   8:59 minutes

   Pre-recorded video

 

This course is recorded in English
Description
Guide enables you to provide your customers with complete self-service and empowers them to get the answers they need when they need it. As a startup, each moment you have has to be used efficiently, and any time you can enable your users to self-serve and alleviate the need for a ticket you are buying yourself time to run your business. Not to mention, customers want quick answers and solutions. That's why building out a strong self-service offering is so important for your team.
Course Topics
‣  Learn the structure of your Help Center/ Knowledge Base
‣  Branding and customization
‣  Enabling Zendesk Guide & Theming
‣  Set user permissions and access for content
‣  How to create content/ article structure

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