Startups Guide: Zendesk Support

Introduction into Zendesk's core Support product outlining key steps needed to get up and running

About this course

   13:31 minutes

   Pre-recorded video

 

This course is recorded in English
Description
This course was designed with brand new users of Zendesk Support in mind. This course provides a guide on how to get the most out of Zendesk right when you open the box. This will cover everything needed to get up and running with Support, while combining all of your tools and channels into one unified workspace to make it easier for your agents and create incredible experiences for you customers.

Course Topics

  • Adding and managing users
  • Interacting with ticket fields and forms
  • Reviewing ticket properties and the agent workspace
  • Using macros and efficiency tools
  • Team and agent permissions

 

About this course

   13:31 minutes

   Pre-recorded video

 

This course is recorded in English
Description
This course was designed with brand new users of Zendesk Support in mind. This course provides a guide on how to get the most out of Zendesk right when you open the box. This will cover everything needed to get up and running with Support, while combining all of your tools and channels into one unified workspace to make it easier for your agents and create incredible experiences for you customers.

Course Topics

  • Adding and managing users
  • Interacting with ticket fields and forms
  • Reviewing ticket properties and the agent workspace
  • Using macros and efficiency tools
  • Team and agent permissions

 

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