On-Demand: Zendesk Support Dataset

On-Demand: Zendesk Support Dataset

Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.

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About this course

  Video (42 min)


Description 

Are you interested in creating reports focused on our ticketing solution, Support? Do you want to build custom queries monitoring your agent activity and customer experience? In this deep dive, we will take your knowledge of Explore and apply it to our customer support ticketing system. You'll get to know the ins and outs of the Support datasets including their structure and how it's used in the Support pre-built dashboard. You'll learn key metrics and attributes of each dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. 

 

Course Objectives
 
  • Get to know the Zendesk Support datasets 
  • Use key metrics and attributes to improve performance 
  • Create custom queries to monitor Zendesk Support 

Audience 

This course is designed for Zendesk Explore users with an Admin or Editor role. 

Recommended Pre-requisites 

Zendesk Explore Learning Path

 

Curriculum42 min

  • Get to know the Zendesk Support datasets 13 min
  • Use metrics and attributes to improve performance 15 min
  • Create custom queries to monitor Zendesk Support 14 min
  • Post-session survey

About this course

  Video (42 min)


Description 

Are you interested in creating reports focused on our ticketing solution, Support? Do you want to build custom queries monitoring your agent activity and customer experience? In this deep dive, we will take your knowledge of Explore and apply it to our customer support ticketing system. You'll get to know the ins and outs of the Support datasets including their structure and how it's used in the Support pre-built dashboard. You'll learn key metrics and attributes of each dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. 

 

Course Objectives
 
  • Get to know the Zendesk Support datasets 
  • Use key metrics and attributes to improve performance 
  • Create custom queries to monitor Zendesk Support 

Audience 

This course is designed for Zendesk Explore users with an Admin or Editor role. 

Recommended Pre-requisites 

Zendesk Explore Learning Path

 

Curriculum42 min

  • Get to know the Zendesk Support datasets 13 min
  • Use metrics and attributes to improve performance 15 min
  • Create custom queries to monitor Zendesk Support 14 min
  • Post-session survey