On-Demand: Zendesk Support Dataset

On-Demand: Zendesk Support Dataset

Learn the Support datasets and how to customize it to meet your needs in your Explore reporting.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you interested in creating reports focused on Zendesk Support? Do you want to build custom queries monitoring your agent activity and customer experience? In this deep dive, we will take your knowledge of Explore and apply it to our customer support ticketing system. You'll get to know the ins and outs of the Support datasets including their structure and how it's used in the Support pre-built dashboard. You'll learn key metrics and attributes of the each dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. Note: The course is designed for users of Explore Professional with an Admin or Editor role. Prerequisite: Zendesk Explore, I and II

Course Topics

Get to Know the Zendesk Support Datasets
Use Key Metrics and Attributes to Improve Performance
Create Custom Queries to Monitor Zendesk Support
  

Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Zendesk Support Datasets
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you interested in creating reports focused on Zendesk Support? Do you want to build custom queries monitoring your agent activity and customer experience? In this deep dive, we will take your knowledge of Explore and apply it to our customer support ticketing system. You'll get to know the ins and outs of the Support datasets including their structure and how it's used in the Support pre-built dashboard. You'll learn key metrics and attributes of the each dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. Note: The course is designed for users of Explore Professional with an Admin or Editor role. Prerequisite: Zendesk Explore, I and II

Course Topics

Get to Know the Zendesk Support Datasets
Use Key Metrics and Attributes to Improve Performance
Create Custom Queries to Monitor Zendesk Support
  

Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Zendesk Support Datasets
  • Post-session survey
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