VILT: Zendesk Explore, II

VILT: Zendesk Explore, II

Virtual Instructor-Led Training

About this course

Are you ready for the next step after taking our Explore I course? Zendesk Explore, II is it. In this course, you'll build on your knowledge of Explore's queries and dashboards so that you can customize those elements to meet your specific buisness goals. You'll learn how to create and clone a dataset, use results manipulations and calculations, and last, use advanced filters to create robust and targeted dashboards that enable you to communicate the meaning of your data however you need. Prerequisite: Zendesk Explore, II

Duration: 2 hours
Level: Intermediate
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

Zendesk Explore I

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Create a New Dataset
  • Clone a Query to Your Dataset and Customize it
  • Use Results Manipulations to Change Your Query Results
  • Create Queries Using Calculations
  • Use Advanced Filters on Your Dashboard

What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.

About this course

Are you ready for the next step after taking our Explore I course? Zendesk Explore, II is it. In this course, you'll build on your knowledge of Explore's queries and dashboards so that you can customize those elements to meet your specific buisness goals. You'll learn how to create and clone a dataset, use results manipulations and calculations, and last, use advanced filters to create robust and targeted dashboards that enable you to communicate the meaning of your data however you need. Prerequisite: Zendesk Explore, II

Duration: 2 hours
Level: Intermediate
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

Zendesk Explore I

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Create a New Dataset
  • Clone a Query to Your Dataset and Customize it
  • Use Results Manipulations to Change Your Query Results
  • Create Queries Using Calculations
  • Use Advanced Filters on Your Dashboard

What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.