New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
Duration: 2 hours
Format: Virtual Instructor-Led (Live trainer)
It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.
What You'll Learn
By the end of this course, you'll be able to:
- Explain How Agents Use Zendesk Talk
- Add a Number
- Enable a Number for Text Capabilities
- Configure the General Settings
- Manage Greetings
- Configure Your Voicemail
- Enable callback
- Route Calls with IVR
- Analyze Call Activity
- Monitor Live Calls
What is Virtual Instructor-Led Training (VILT)?
Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.
VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.
Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.