Virtual Certification Prep & Practice Workshop: December 9 & 10 in Greenwich Mean Time
Join us virtually from 9:00 to 15:00 Greenwich Mean Time.
These in-depth Certification Prep & Practice workshops will prepare you for taking a Zendesk certification exam right from the comfort of your desk. Work with Zendesk experts to take a closer look at the more challenging topics, question formats and methodology so you can boost your score on the exam.
Zendesk Support Administrator Certification Prep & Practice Workshop
This full day event is designed to get you ready for our Zendesk Support Admin Certification exam in the most efficient and collaborative way. We assume that you come to us having a strong basic knowledge of the Support product, and have taken our Support I & II courses.
‣ Topics we'll be covering: Zendesk Support Administrator Agenda
‣ This workshop runs from 9:00 to 15:00 Greenwich Mean Time
Zendesk Explore CX Analyst Certification Prep & Practice Workshop
This full day track is ideal if you want to get certified as a Zendesk Explore Analyst and want help with exam prep. We'll take an interactive approach to reviewing the key features of Explore and walk you through several scenarios to test your skills at applying what you know. Pre-requisite: Zendesk Explore I & II or its equivalent. We assume that you come to us having a strong basic knowledge of our Explore product, and may have taken our Explore I & II courses.
‣ Topics we'll be covering: Zendesk Explore Analyst Agenda
‣ This session runs from 9:00 to 15:00 Greenwich Mean Time
Frequently asked questions
What to expect from the workshops?
Each workshop takes an interactive approach to reviewing the key features of the product and walk you through several scenarios to test you skills at applying what you know in the most efficient and collaborative way.
Will I need to have microphone or video capability to participate?
Please be prepared to use audio for these collaborations (video is optional).
How will I join the Virtual Training Day?
The day before your Virtual Training Day event we will email you the Zoom participation link and training materials.
How will I receive my Certification Exam voucher code?
After the event, an exam voucher code will be emailed to you which can be used to take online or at a nearby testing center for up to 12 months from the issue date.