Training Event: March 2, 3 & 4 in Eastern Standard Time

Training Event: March 2, 3 & 4 in Eastern Standard Time

Join us virtually from 9:00 AM to 3:30 PM Eastern Standard Time.

Training Day Details

These in-depth, interactive Virtual Training Days are a chance to share your challenges and to learn from our Zendesk team. Get ready to take your customer support experience to the next level after completing these trainings.
March 2 

Support for Admins, I and II

This full-day track is ideal if you’re just starting out on Zendesk and need a thoughtful overview on the features of Support and how they work together, or if you simply want to either round out or update your knowledge of the Support product.

‣  See the topics we'll be covering: Support for Admins, I and II agenda 

‣  This session runs from 9:00 AM to 3:30 PM Eastern Standard Time
March 3

Explore, I and II 
If you're new to Explore, this is the event for you! In this full day track, you'll learn the key features of Zendesk Explore, our robust analytics product.

‣  See the topics we'll be covering: Explore, I and II agenda 

‣  This session runs from 9:00 AM to 3:30 PM Eastern Standard Time
March 4 

Guide, I and II 
Just getting started on Zendesk Guide? We'll cover key Guide features, and how they can help provide self-service support, as well as enhance your approach to ticket deflection.

‣  See the topics we'll be covering: Guide, I and II agenda 

‣  This session runs from 9:00 AM to 3:30 PM Eastern Standard Time
Add-On Certification Exam voucher codes: 
‣  Zendesk Support Administrator for $280 (save $70 off retail price) when purchased with a training day ticket.
‣  Zendesk Guide Specialist for $150 (save $40 off retail price) when purchased with a training day ticket.
Frequently asked questions
How will the sessions be structured? 
Our virtual event will include all the same content that’s taught at our in person event, plus lots of Q&A time and opportunities to interact with the Zendesk team. We’ll send you home with some great follow-on activities to complete at your own pace. 

How will I join the Virtual Training Day?  
The day before your Virtual Training Day event we will email you the Zoom participation link and training materials.  

 Will these events be recorded? 
 No. These events are designed to be live, interactive product training sessions where you'll be working in your Zendesk
 instance alongside our trainers.

Training Day Details

These in-depth, interactive Virtual Training Days are a chance to share your challenges and to learn from our Zendesk team. Get ready to take your customer support experience to the next level after completing these trainings.
March 2 

Support for Admins, I and II

This full-day track is ideal if you’re just starting out on Zendesk and need a thoughtful overview on the features of Support and how they work together, or if you simply want to either round out or update your knowledge of the Support product.

‣  See the topics we'll be covering: Support for Admins, I and II agenda 

‣  This session runs from 9:00 AM to 3:30 PM Eastern Standard Time
March 3

Explore, I and II 
If you're new to Explore, this is the event for you! In this full day track, you'll learn the key features of Zendesk Explore, our robust analytics product.

‣  See the topics we'll be covering: Explore, I and II agenda 

‣  This session runs from 9:00 AM to 3:30 PM Eastern Standard Time
March 4 

Guide, I and II 
Just getting started on Zendesk Guide? We'll cover key Guide features, and how they can help provide self-service support, as well as enhance your approach to ticket deflection.

‣  See the topics we'll be covering: Guide, I and II agenda 

‣  This session runs from 9:00 AM to 3:30 PM Eastern Standard Time
Add-On Certification Exam voucher codes: 
‣  Zendesk Support Administrator for $280 (save $70 off retail price) when purchased with a training day ticket.
‣  Zendesk Guide Specialist for $150 (save $40 off retail price) when purchased with a training day ticket.
Frequently asked questions
How will the sessions be structured? 
Our virtual event will include all the same content that’s taught at our in person event, plus lots of Q&A time and opportunities to interact with the Zendesk team. We’ll send you home with some great follow-on activities to complete at your own pace. 

How will I join the Virtual Training Day?  
The day before your Virtual Training Day event we will email you the Zoom participation link and training materials.  

 Will these events be recorded? 
 No. These events are designed to be live, interactive product training sessions where you'll be working in your Zendesk
 instance alongside our trainers.

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