Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video.
In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support.
Ready to learn more?
If you're new to administering Chat, we recommend beginning with Zendesk Chat, I.
For beginner Chat Agents, we recommend Zendesk Chat for Agents, I.