Zendesk Overview: Support

Learn how Support can improve your customer service workflows.

About this course

   11 minutes

   Pre-recorded video

    Beginner

 

This video has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using views, macros, and events, as well as triggers and automations.

 

Ready to learn more?
For Beginner Support Admins, we recommend Zendesk Support for Admins, I and Zendesk Support for Admins, II.
For Beginner Support Agents, we recommend Zendesk Support for Agents, I.

Looking to purchase all of the courses above? All of these are included in our Support Self-Starter Package

About this course

   11 minutes

   Pre-recorded video

    Beginner

 

This video has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using views, macros, and events, as well as triggers and automations.

 

Ready to learn more?
For Beginner Support Admins, we recommend Zendesk Support for Admins, I and Zendesk Support for Admins, II.
For Beginner Support Agents, we recommend Zendesk Support for Agents, I.

Looking to purchase all of the courses above? All of these are included in our Support Self-Starter Package
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