Zendesk Overview: Chat

Zendesk Overview: Chat

Overview Video

About this course

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support.

Ready to Learn More?

While quick video tips are great, we recommend in-depth training for Admins and Agents looking to master the Zendesk suite of products. 

About this course

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support.

Ready to Learn More?

While quick video tips are great, we recommend in-depth training for Admins and Agents looking to master the Zendesk suite of products.