Zendesk Overview: Guide

Zendesk Overview: Guide

Learn how Guide can support your ticket deflection and self-service workflows.

About this course

   8 minutes

   Pre-recorded video

    Beginner

 

This video has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets.

 

Ready to learn more?
If you're new to administering Guide, we recommend beginning with Zendesk Guide, I.
Once you've completed Zendesk Guide, I, we recommend moving on to Zendesk Guide, II.

Looking to purchase all of the courses above? All of these are included in our Guide Self-Starter Package

About this course

   8 minutes

   Pre-recorded video

    Beginner

 

This video has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets.

 

Ready to learn more?
If you're new to administering Guide, we recommend beginning with Zendesk Guide, I.
Once you've completed Zendesk Guide, I, we recommend moving on to Zendesk Guide, II.

Looking to purchase all of the courses above? All of these are included in our Guide Self-Starter Package
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