Zendesk Overview: Support
Learn how our Support ticketing solution can improve your customer service workflows.
Note: This course is now archived. Register for an updated version of this course here.
Description
In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using views, macros, and events, as well as triggers and automations.
Audience
This course is relevant to admins interested in learning the basics of Zendesk Support.
Recommended Pre-requisites
None
Available languages
This video offers subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by click the CC box found at the bottom of the video.