Zendesk Overview: Support

Zendesk Overview: Support

Learn how our Support ticketing solution can improve your customer service workflows.

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About this course

Note: This course is now archived. Register for an updated version of this course here.

 Description 

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using views, macros, and events, as well as triggers and automations. 

 

Audience 

This course is relevant to admins interested in learning the basics of Zendesk Support.

Recommended Pre-requisites 

None


Available languages

This video offers subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by click the CC box found at the bottom of the video. 

 

About this course

Note: This course is now archived. Register for an updated version of this course here.

 Description 

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using views, macros, and events, as well as triggers and automations. 

 

Audience 

This course is relevant to admins interested in learning the basics of Zendesk Support.

Recommended Pre-requisites 

None


Available languages

This video offers subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by click the CC box found at the bottom of the video.