VILT: Zendesk Support Essentials

VILT: Zendesk Support Essentials

Virtual Instructor-Led Training

About this course

New to Zendesk? Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.

Duration: 2.5 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:                                                                              

  • Navigate the Agent Dashboard
  • Locate Content Using Search
  • Create a Ticket
  • Describe a Ticket
  • Respond to and Resolve a Ticket
  • Organize Tickets Using Views
  • Update Tickets Efficiently with Macros
  • Manage Ticket Queues
  • Work with Suspended Tickets
  • Organize Users
  • Utilize Apps and Shortcuts

What is Virtual Instructor-Led Training (VILT)?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

VILT: Zendesk Support Essentials

Event Date Spaces left
VILT: Zendesk Support Essentials (APAC) Nov. 23, 2017, 9 a.m. -
Nov. 23, 2017, 11:30 a.m. AEDT
20
VILT: Zendesk Support Essentials (EMEA) Nov. 27, 2017, 10 a.m. -
Nov. 27, 2017, 12:30 p.m. GMT
24
VILT: Zendesk Support Essentials (AMER) Nov. 27, 2017, 9 a.m. -
Nov. 27, 2017, 11:30 a.m. PST
20
VILT: Zendesk Support Essentials (APAC) Dec. 11, 2017, 1 p.m. -
Dec. 11, 2017, 3:30 p.m. AEDT
25
VILT: Zendesk Support Essentials (EMEA) Dec. 11, 2017, 10 a.m. -
Dec. 11, 2017, 12:30 p.m. GMT
24
VILT: Zendesk Support Essentials (AMER) Dec. 11, 2017, 9 a.m. -
Dec. 11, 2017, 11:30 a.m. PST
24

About this course

New to Zendesk? Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.

Duration: 2.5 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:                                                                              

  • Navigate the Agent Dashboard
  • Locate Content Using Search
  • Create a Ticket
  • Describe a Ticket
  • Respond to and Resolve a Ticket
  • Organize Tickets Using Views
  • Update Tickets Efficiently with Macros
  • Manage Ticket Queues
  • Work with Suspended Tickets
  • Organize Users
  • Utilize Apps and Shortcuts

What is Virtual Instructor-Led Training (VILT)?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Live events

VILT: Zendesk Support Essentials

Event Date Spaces left
VILT: Zendesk Support Essentials (APAC) Nov. 23, 2017, 9 a.m. -
Nov. 23, 2017, 11:30 a.m. AEDT
20
VILT: Zendesk Support Essentials (EMEA) Nov. 27, 2017, 10 a.m. -
Nov. 27, 2017, 12:30 p.m. GMT
24
VILT: Zendesk Support Essentials (AMER) Nov. 27, 2017, 9 a.m. -
Nov. 27, 2017, 11:30 a.m. PST
20
VILT: Zendesk Support Essentials (APAC) Dec. 11, 2017, 1 p.m. -
Dec. 11, 2017, 3:30 p.m. AEDT
25
VILT: Zendesk Support Essentials (EMEA) Dec. 11, 2017, 10 a.m. -
Dec. 11, 2017, 12:30 p.m. GMT
24
VILT: Zendesk Support Essentials (AMER) Dec. 11, 2017, 9 a.m. -
Dec. 11, 2017, 11:30 a.m. PST
24