Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
17:49 minutes
Pre-recorded video
This course is recorded in English
Description
This course provides an overview of how to configure your Zendesk instance to support a host of different channels all from within one seamless interface. Learn how to have see customer context and conversations across any channel you're offering and create a unified customer experience.
Course Topics
- Consolidating Channels
- Agent Workspace Components
- Channel configuration
- Channel switching