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"The suggestion to step back and examine the organizational workflow and break it down to find more optimizations, was a game changer. It's easy for things to get muddled over time and that reminder was invaluable."
Beth
Aleva Stores
Training Unlocked
Get your all-access-pass to Zendesk Training.
6 Subscription Plans
tiletext-see-plans
Packages
Perfect bundles for convenient purchasing and consumption.
12 Packages
AdminSupportGuideChatTalkExploreGermanFrenchEnglishSuiteSelf-StarterFundamentalsJapanesePortugueseSpanishSelltiletext-see-packages
Training Day Events
Join us for live, in-depth product trainings.
10 Upcoming Events
Product: SupportRole: AdminAdminSupportExploreFrenchEnglishEMEAAMERAPACSan FranciscoChicagoZendesk Support for Admins, I + IIZendesk Explore, I + IIDublintiletext-see-dates
Certification
Reach a Zendesk-verified level of expertise.
9 Exams
CertificationProduct: GuideOn-DemandAdminSupportGuideExploreDeveloperEnglishLevel 4: Certificationtiletext-see-exams
Learning Paths
Your personal guide to Zendesk product mastery.
3 Paths
AdminSupportGuidehidebuttonsLevel 1: Introductiontiletext-explore-paths
Zendesk Admins
Admin training courses to help you hit the ground running.
53 Courses
Virtual Instructor Led TrainingFree ResourcesProduct: TalkRole: AdminCertificationProduct: GuideOn-DemandProduct: ExploreAdminInsightsSupportGuideChatTalkExploreDeveloperGermanFrenchEnglishOverview VideosIntroductoryIntermediatePrivate TrainingJapanesePortugueseSpanishLevel 1: IntroductionLevel 2: Foundation buildingLevel 3: Skill sharpenersLevel 4: CertificationProduct: Selltiletext-browse-courses
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent.
9 Courses
eLearningAdminAgentSupportChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introductiontiletext-browse-courses
Zendesk Developers
Learn how to build powerful products on top of your Zendesk.
4 Courses
CertificationOn-DemandAdminDeveloperEnglishLevel 4: Certificationtiletext-browse-courses
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk Support.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Certification: Zendesk Support Administrator
Get Certified in Zendesk Support.
CertificationAdminSupportEnglishLevel 4: Certification
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
On-Demand: Zendesk Guide, I
Are you a new Zendesk Guide customer? This is the best place to start.
$299
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Insights, I (Remote)
Need to learn Insights? This is the best place to start.
$1,000
AdminInsightsEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Chat customer? This is the best place to start.
$299
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
$299
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation buildingupdated-courseRecently Updated
On-Demand: Zendesk Insights, I
Need to learn Insights? This is the best place to start.
$299
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
On-Demand: Advanced Topics in Insights: Build a Custom Metric
Continue learning key features of Insights.
$299
On-DemandAdminInsightsEnglishLevel 3: Skill sharpeners
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new Zendesk Chat customer? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Are you a new Zendesk Guide customer? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk Support.
$299
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
New to Zendesk Support? This is the best place to start.
$299
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
$299
On-DemandDeveloperEnglish
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: Certification
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
Package: The Suite Self-Starter
Learn how to successfully administer the products within The Zendesk Support Suite.
$1,500
EnglishSuiteSelf-Starter
Package: The Support Self-Starter
Learn the knowledge you need in order to successfully administer Zendesk Support.
$500
SupportEnglishSelf-Starter
Package: The Guide Self-Starter
Learn how to successfully administer Zendesk Guide.
$500
GuideGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
Package: The Talk Self-Starter
Learn the knowledge you need in order to successfully administer Zendesk Talk.
$500
TalkEnglishSelf-Starter
Package: The Chat Self-Starter
Learn how to successfully administer Zendesk Chat.
$500
ChatEnglishSelf-Starter
Package: The Support Enterprise Upgrade Self-Starter
Get the most out of your upgrade from the Professional plan to the Enterprise plan.
$500
SupportGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
On-Demand: Zendesk Guide, II
Continue learning Guide's key features.
$299
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Package: Support Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
SupportFundamentals
Package: Chat Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
ChatFundamentals
Package: Talk Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
TalkFundamentals
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, I
New to Zendesk Explore? Start here.
$299
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, I (Remote)
New to Zendesk Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
FREE
AdminChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk Explore.
$299
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Continue learning Guide's key features.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: The Explore Self-Starter
Learn how to successfully use Zendesk Explore.
$500
ExploreSelf-Starter
Zendesk Overview: Explore
Learn how Explore can support your use of analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Certification: Zendesk Guide Specialist
Get Certified in Zendesk Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: Certification
Package: The Sell Self-Starter
Learn how to successfully implement Zendesk Sell.
$500
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: Sellnew-courseupdated-courseRecently Updated
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk Explore.
FREE
CertificationAdminExploreLevel 4: Certificationnew-course
Silver Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Gold Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Platinum Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Silver Plan for Admins & Developers
Gain unrestricted access to the training library for three users.
FREE
Gold Plan for Admins & Developers
Great for growing teams that need to level-up their skills.
FREE
Platinum Plan for Admins & Developers
Built for large enterprise teams that need to reduce time to value.
FREE
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Localization
Serve your global audience better with localized content.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Divesnew-courseNew
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
Certification: Zendesk Chat Specialist
Get Certified in Zendesk Chat.
FREE
CertificationAdminChatnew-course
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
$299
SellLevel 2: Foundation buildingProduct: Sellnew-course
On-Demand: Triggers
Learn to create foolproof triggers.
$99
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggersnew-courseNew
On-Demand: Automations
Learn to automations alongside other business rules.
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsnew-courseNew
On-Demand: Content Cues
Learn how to better inform your content strategy.
$99
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cuesnew-courseupdated-courseRecently UpdatedNew
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
$99
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
$99
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Divesnew-course
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
$99
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Botnew-courseNew
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: Certificationnew-coursePractice ExamNew
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
$99
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Divesnew-courseupdated-courseRecently UpdatedNew
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: Certificationnew-coursePractice ExamNew
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
$149
On-DemandAgentSupportupdated-courseRecently Updated
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
$149
On-DemandAgentChatupdated-courseRecently Updated
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk.
$149
On-DemandAgentTalkupdated-courseRecently Updated
Zendesk Overview: Sell
Discover the ways Sell automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sellnew-course
Virtual Event: July 15 & 16
Join us virtually from 9:00 AM to 3:00 PM Eastern Daylight Time.
FREE
Product: SupportCertificationProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualJuly
Virtual Event: July 22 & 23
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualJuly
Virtual Event: July 29 & 30
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIJuly
Virtual Event: August 12 & 13
Join us virtually from 9:00 AM to 3:00 PM Eastern Daylight Time.
FREE
Product: SupportAdminSupportEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualAugust
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introductionnew-courseNew
Virtual Event: August 19 & 20
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualAugust
Virtual Event: August 26 & 27
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportCertificationProduct: ExploreAdminSupportExploreAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualAugust
Virtual Event: September 9 & 10
Join us virtually from 9:00 to 15:00 Irish Standard Time.
FREE
AdminSupportExploreEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IISeptember
Virtual Event: September 16 & 17
Join us virtually from 9:00 AM to 3:00 PM Eastern Daylight Time.
FREE
AdminZendesk Support for Admins, I + IIZendesk Explore, I + IISeptember
Virtual Event: September 29 & 30
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportRole: AdminProduct: GuideAdminSupportGuideAMERZendesk Support for Admins, I + IIZendesk Guide, I + IIVirtualSeptember
Virtual Event: September 23 & 24
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualSeptember
Save Your Seat
Sign up for full day of Virtual Support and Explore product trainings on July 22 & 23, AEST
Register