• Guide Specialist Certification
  • Zendesk Training Unlocked
Private Training: Zendesk Support for Admins, II (Remote)
Private Training: Zendesk Support for Admins, II (Remote)
$1,000
AdminSupportEnglishIntroductoryIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
Private Training: Zendesk Support for Admins, I (Remote)
$1,000
AdminSupportEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Certification: Zendesk Support Administrator
Certification: Zendesk Support Administrator
Certification Exam
CertificationAdminSupportEnglishLevel 4: Certification
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand Training
FREE
CertificationOn-DemandAdminSupportEnglishLevel 4: Certification
On-Demand: Zendesk Guide, I
On-Demand: Zendesk Guide, I
On-Demand Training
$299
On-DemandAdminGuideEnglishIntroductoryLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I and II (Remote)
Private Training: Zendesk Support for Admins, I and II (Remote)
$1,600
AdminSupportEnglishIntroductoryIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Insights, I (Remote)
Private Training: Zendesk Insights, I (Remote)
$1,000
AdminInsightsEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
eLearning: Zendesk Chat for Agents
eLearning: Zendesk Chat for Agents
$149
eLearningAgentChatEnglish
On-Demand: Zendesk Chat for Admins, I
On-Demand: Zendesk Chat for Admins, I
On-Demand Training
$299
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
On-Demand: Zendesk Talk for Admins, I
On-Demand Training
$299
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Insights, I
On-Demand: Zendesk Insights, I
On-Demand Training
$299
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
On-Demand: The Zendesk Developer Platform
On-Demand: The Zendesk Developer Platform
$299
On-DemandDeveloperEnglish
eLearning: Zendesk Talk for Agents
eLearning: Zendesk Talk for Agents
$149
eLearningAgentTalkEnglish
eLearning: Zendesk Support for Agents
eLearning: Zendesk Support for Agents
$149
eLearningAgentSupportGermanFrenchEnglishJapanesePortugueseSpanish
On-Demand: Advanced Topics in Insights: Build a Custom Metric
On-Demand: Advanced Topics in Insights: Build a Custom Metric
On-Demand
$299
On-DemandAdminInsightsEnglishLevel 3: Skill sharpeners
Private Training: Zendesk Chat for Admins, I (Remote)
Private Training: Zendesk Chat for Admins, I (Remote)
$1,000
AdminChatEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Talk for Admins, I (Remote)
Private Training: Zendesk Talk for Admins, I (Remote)
$1,000
AdminTalkEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Private Training: Zendesk Guide, I (Remote)
$1,000
AdminGuideEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Zendesk Overview: Support
Zendesk Overview: Support
Overview Video
FREE
AdminSupportEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Support for Admins, II
On-Demand Training
$299
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, I
On-Demand Training
$299
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Build an App and Start to Work with the Zendesk API
On-Demand: Build an App and Start to Work with the Zendesk API
$299
On-DemandDeveloperEnglish
Certification: Zendesk App Developer I
Certification: Zendesk App Developer I
Certification Exam
CertificationDeveloperEnglishLevel 4: Certification
On-Demand: Zendesk App Developer I Certification Practice Exam
On-Demand: Zendesk App Developer I Certification Practice Exam
On-Demand Training
FREE
CertificationOn-DemandAdminDeveloperEnglishLevel 4: Certification
Package: The Suite Self-Starter
Package: The Suite Self-Starter
These courses will give you the knowledge you need in order to successfully administer the products within The Zendesk Suite.
$1,500
EnglishSuiteSelf-Starter
Package: The Support Self-Starter
Package: The Support Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Support.
$500
SupportGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
Package: The Guide Self-Starter
Package: The Guide Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Guide.
$500
GuideEnglishSelf-Starter
Package: The Talk Self-Starter
Package: The Talk Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Talk.
$500
TalkEnglishSelf-Starter
Package: The Chat Self-Starter
Package: The Chat Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Chat.
$500
ChatEnglishSelf-Starter
Package: The Support Enterprise Upgrade Self-Starter
Package: The Support Enterprise Upgrade Self-Starter
These courses will give you the knowledge you need in order to get the most out of your upgrade from the Professional plan to the Enterprise plan of Zendesk Support.
$500
SupportGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
On-Demand: Zendesk Guide, II
On-Demand: Zendesk Guide, II
On-Demand
$299
On-DemandAdminGuideEnglishIntermediateLevel 2: Foundation building
Package: Support Fundamentals
Package: Support Fundamentals
This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Support.
$2,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
Package: Support Enterprise Upgrade Fundamentals
This package combines training courses and Zendesk consultant time to ensure that you get the most out of your upgrade from the Professional plan to the Enterprise plan of Zendesk Support.
$2,500
SupportFundamentals
Package: Chat Fundamentals
Package: Chat Fundamentals
This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Chat.
$2,500
ChatFundamentals
Package: Talk Fundamentals
Package: Talk Fundamentals
This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Talk.
$2,500
TalkFundamentals
Zendesk Overview: Guide
Zendesk Overview: Guide
Overview Video
FREE
AdminGuideEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Explore, I
On-Demand: Zendesk Explore, I
On-Demand Training
$299
On-DemandAdminExploreEnglishIntroductoryLevel 2: Foundation building
Private Training: Zendesk Explore, I (Remote)
Private Training: Zendesk Explore, I (Remote)
$1,000
AdminExploreEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Zendesk Overview: Talk
Zendesk Overview: Talk
Overview Video
FREE
Product: TalkAdminTalkEnglishOverview VideosIntroductoryLevel 1: Introduction
Zendesk Overview: Chat
Zendesk Overview: Chat
Overview Video
FREE
AdminChatEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Explore, II
On-Demand: Zendesk Explore, II
On-Demand Training
$299
On-DemandProduct: ExploreAdminExploreEnglishIntermediateLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Private Training: Zendesk Explore, II (Remote)
$1,000
Product: ExploreExploreEnglishIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Private Training: Zendesk Guide, II (Remote)
$1,000
Product: GuideGuideEnglishIntermediatePrivate TrainingLevel 2: Foundation building
Package: The Explore Self-Starter
Package: The Explore Self-Starter
These courses will give you the knowledge you need in order to successfully use Zendesk Explore.
$500
ExploreSelf-Starter
Zendesk Overview: Explore
Zendesk Overview: Explore
Overview Video
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreOverview VideosIntroductoryLevel 1: Introduction
Certification: Zendesk Guide Specialist
Certification: Zendesk Guide Specialist
Certification Exam
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: Certification
Zendesk Overview: Guide
Zendesk Overview: Guide
Overview Video
FREE
Overview VideoshidebuttonsLevel 1: Introduction
Zendesk Overview: Chat
Zendesk Overview: Chat
Overview Video
FREE
Overview VideoshidebuttonsLevel 1: Introduction
Zendesk Overview: Talk
Zendesk Overview: Talk
Overview Video
FREE
Overview VideoshidebuttonsLevel 1: Introduction
Package: Implementing Zendesk Sell, I & II
Package: Implementing Zendesk Sell, I & II
These courses will give you the knowledge you need in order to successfully implement Zendesk Sell.
$500
AdminSellLevel 2: Foundation buildingProduct: Sellnew-course
Zendesk Support Administrator Learning Path
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
Zendesk Guide Manager Learning Path
This path outlines the courses you need to successfully manage Zendesk Guide
FREE
AdminGuidehidebuttons
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Access, Authentication, Registration
On-Demand: Access, Authentication, Registration
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Adding and Managing End Users
On-Demand: Adding and Managing End Users
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Schedules and SLAs
On-Demand: Schedules and SLAs
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Certification: Zendesk Explore CX Analyst
Certification: Zendesk Explore CX Analyst
Certification Exam
FREE
CertificationAdminExploreLevel 4: Certificationnew-course
Training Unlocked for Agents - Silver Plan
Training Unlocked for Agents - Silver Plan
Streamline your on-boarding and reduce overhead with agent training subscriptions
FREE
Training Unlocked for Agents - Gold Plan
Training Unlocked for Agents - Gold Plan
Streamline your on-boarding and reduce overhead with agent training subscriptions
FREE
Training Unlocked for Agents - Platinum Plan
Training Unlocked for Agents - Platinum Plan
Streamline your on-boarding and reduce overhead with agent training subscriptions
FREE
Training Unlocked for Admins & Developers - Silver Plan
Training Unlocked for Admins & Developers - Silver Plan
Get Unlimited Access to Zendesk Training
FREE
Training Unlocked for Admins & Developers - Gold Plan
Training Unlocked for Admins & Developers - Gold Plan
Get Unlimited Access to Zendesk Training
FREE
Training Unlocked for Admins & Developers - Platinum Plan
Training Unlocked for Admins & Developers - Platinum Plan
Get Unlimited Access to Zendesk Training
FREE
On-Demand: Customizing the Email Experience
On-Demand: Customizing the Email Experience
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Ticket Forms
On-Demand: Ticket Forms
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Localization
On-Demand: Localization
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Virtual Event: April 28, 29 & 30
Virtual Event: April 28, 29 & 30
FREE
CertificationAdminGuideEnglishAMERSan FranciscoZendesk Support for Admins, I + IIZendesk Guide, I + IIZendesk Explore, I + IIDeep Dives in Zendesk Support
Virtual Event: April 22 & 23
Virtual Event: April 22 & 23
FREE
CertificationAdminSupportExploreEnglishAMERChicagoZendesk Support for Admins, I + IIZendesk Explore, I + II
Virtual Event: May 4 & 5
Virtual Event: May 4 & 5
FREE
AdminSupportExploreEnglishAPACSydneyZendesk Support for Admins, I + IIZendesk Explore, I + II
Virtual Event: May 19 & 20
Virtual Event: May 19 & 20
FREE
Product: SupportCertificationProduct: GuideProduct: ExploreAdminSupportGuideExploreEnglishAMERNew York CityZendesk Support for Admins, I + IIZendesk Guide, I + IIZendesk Explore, I + IIDeep Dives in Zendesk Support
On-Demand: Tags
On-Demand: Tags
On-Demand Training
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Divesnew-course
Zendesk Explore CX Analyst Learning Path
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to successfully manage Zendesk Guide and complete your certification
FREE
Role: AdminProduct: GuideAdminhidebuttons
Certification: Zendesk Chat Specialist
Certification: Zendesk Chat Specialist
Certification Exam
FREE
CertificationAdminChathidebuttons
On-Demand: Zendesk Sell for End Users
On-Demand: Zendesk Sell for End Users
On-Demand Training
$299
SellLevel 2: Foundation buildingProduct: Sell
On-Demand: Triggers
On-Demand: Triggers
On-Demand Training
$99
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggersnew-course
On-Demand: Automations
On-Demand: Automations
On-Demand Training
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsnew-course
On-Demand: Content Cues
On-Demand: Content Cues
On-Demand Training
$99
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cuesnew-course
On-Demand: Pre-built Dashboards
On-Demand: Pre-built Dashboards
On-Demand Training
$99
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Divesnew-course
On-Demand: Personalize Your Customer Experience with the Web Widget
On-Demand: Personalize Your Customer Experience with the Web Widget
On-Demand Training
$99
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Divesnew-course
On-Demand: Answer Bot
On-Demand: Answer Bot
On-Demand Training
$99
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Botnew-course
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
On-Demand Training
FREE
CertificationProduct: ExploreAdminExploreZendesk Explore, I + IILevel 4: Certificationnew-course
On-Demand: Team Publishing & Article Verification
On-Demand: Team Publishing & Article Verification
On-Demand Training
$99
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Divesnew-course
On-Demand: Zendesk Guide Specialist Certification Practice Exam
On-Demand: Zendesk Guide Specialist Certification Practice Exam
On-Demand Training
FREE
Role: AdminCertificationAdminGuideLevel 4: Certification
Training Unlocked
Training Unlocked
Get Unlimited Access to Zendesk Training
6 Subscription Plans
Packages
Packages
12 Packages
AdminSupportGuideChatTalkExploreGermanFrenchEnglishSuiteSelf-StarterFundamentalsJapanesePortugueseSpanishSell
Training Day Events
Training Day Events
Learn in Person - Join us for Zendesk training events in your city.
4 Events
Product: SupportRole: AdminAdminSupportExploreFrenchEnglishEMEAAMERAPACSan FranciscoChicagoParisZendesk Support for Admins, I + IIZendesk Explore, I + IIDublinAuckland
Certification
Certification
Earn your Zendesk Administrator or Developer Certification
9 Exams
CertificationProduct: GuideOn-DemandAdminSupportGuideExploreDeveloperEnglishLevel 4: Certification
Learning Paths
Learning Paths
4 Paths
AdminSupportGuidehidebuttonsLevel 1: Introduction
Zendesk Admins
Zendesk Admins
Get the training you need to be successful as a Zendesk Admin
51 Courses
Virtual Instructor Led TrainingFree ResourcesProduct: TalkRole: AdminCertificationProduct: GuideOn-DemandProduct: ExploreAdminInsightsSupportGuideChatTalkExploreDeveloperGermanFrenchEnglishOverview VideosIntroductoryIntermediatePrivate TrainingJapanesePortugueseSpanishLevel 1: IntroductionLevel 2: Foundation buildingLevel 3: Skill sharpenersLevel 4: CertificationProduct: Sell
Zendesk Agents
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent
9 Courses
eLearningAdminAgentSupportChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Developers
Zendesk Developers
4 Courses
CertificationOn-DemandAdminDeveloperEnglishLevel 4: Certification