• Guide Specialist Certification
  • Zendesk Training Unlocked
VILT: Zendesk Support for Admins, I
VILT: Zendesk Support for Admins, I
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminSupportEnglishIntroductoryLevel 2: Foundation building
VILT: Zendesk Support for Admins, II
VILT: Zendesk Support for Admins, II
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminSupportEnglishIntermediateLevel 2: Foundation building
Private Training: Zendesk Chat for Admins, I (Remote)
Private Training: Zendesk Chat for Admins, I (Remote)
$1,000
AdminChatEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Talk for Admins, I (Remote)
Private Training: Zendesk Talk for Admins, I (Remote)
$1,000
AdminTalkEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Private Training: Zendesk Guide, I (Remote)
$1,000
AdminGuideEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Zendesk Overview: Support
Zendesk Overview: Support
Overview Video
AdminSupportEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Support for Admins, II
On-Demand Training
$249
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, I
On-Demand Training
$249
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Build an App and Start to Work with the Zendesk API
On-Demand: Build an App and Start to Work with the Zendesk API
$249
On-DemandDeveloperEnglish
Certification: Zendesk App Developer I
Certification: Zendesk App Developer I
Certification Exam
CertificationDeveloperEnglishLevel 4: Certification
On-Demand: Zendesk App Developer I Certification Practice Exam
On-Demand: Zendesk App Developer I Certification Practice Exam
On-Demand Training
CertificationOn-DemandAdminDeveloperEnglishLevel 4: Certification
Package: The Suite Self-Starter
Package: The Suite Self-Starter
These courses will give you the knowledge you need in order to successfully administer the products within The Zendesk Suite.
$1,500
EnglishSuiteSelf-Starter
Package: The Support Self-Starter
Package: The Support Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Support.
$500
SupportGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
Package: The Guide Self-Starter
Package: The Guide Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Guide.
$500
GuideEnglishSelf-Starter
Package: The Talk Self-Starter
Package: The Talk Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Talk.
$500
TalkEnglishSelf-Starter
Package: The Chat Self-Starter
Package: The Chat Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Chat.
$500
ChatEnglishSelf-Starter
Package: The Support Enterprise Upgrade Self-Starter
Package: The Support Enterprise Upgrade Self-Starter
These courses will give you the knowledge you need in order to get the most out of your upgrade from the Professional plan to the Enterprise plan of Zendesk Support.
$500
SupportGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
On-Demand: Advanced Topics in Zendesk Support, I
On-Demand: Advanced Topics in Zendesk Support, I
On-Demand Training
$249
AdminGermanFrenchEnglishAdvancedJapanesePortugueseSpanish
On-Demand: Advanced Topics in Zendesk Support, II
On-Demand: Advanced Topics in Zendesk Support, II
On-Demand Training
$249
AdminGermanFrenchEnglishAdvancedJapanesePortugueseSpanish
On-Demand: Zendesk Guide, II
On-Demand: Zendesk Guide, II
On-Demand
$249
On-DemandAdminGuideEnglishIntermediateLevel 2: Foundation building
Package: Support Fundamentals
Package: Support Fundamentals
This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Support.
$2,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
Package: Support Enterprise Upgrade Fundamentals
This package combines training courses and Zendesk consultant time to ensure that you get the most out of your upgrade from the Professional plan to the Enterprise plan of Zendesk Support.
$2,500
SupportFundamentals
Package: Chat Fundamentals
Package: Chat Fundamentals
This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Chat.
$2,500
ChatFundamentals
Package: Talk Fundamentals
Package: Talk Fundamentals
This combination of training courses and Zendesk consultant time will give you the knowledge you need in order to successfully administer Zendesk Talk.
$2,500
TalkFundamentals
Zendesk Overview: Guide
Zendesk Overview: Guide
Overview Video
AdminGuideEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Explore, I
On-Demand: Zendesk Explore, I
On-Demand Training
$249
On-DemandAdminExploreEnglishIntroductoryLevel 2: Foundation building
Private Training: Zendesk Explore, I (Remote)
Private Training: Zendesk Explore, I (Remote)
$1,000
AdminExploreEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
VILT: Zendesk Explore, I
VILT: Zendesk Explore, I
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminExploreEnglishIntroductoryLevel 2: Foundation building
Zendesk Overview: Talk
Zendesk Overview: Talk
Overview Video
Product: TalkAdminTalkEnglishOverview VideosIntroductoryLevel 1: Introduction
Zendesk Overview: Chat
Zendesk Overview: Chat
Overview Video
AdminChatEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Explore, II
On-Demand: Zendesk Explore, II
On-Demand Training
$249
On-DemandProduct: ExploreExploreEnglishIntermediateLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Private Training: Zendesk Explore, II (Remote)
$1,000
Product: ExploreExploreEnglishIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Private Training: Zendesk Guide, II (Remote)
$1,000
Product: GuideGuideEnglishIntermediatePrivate TrainingLevel 2: Foundation building
Package: The Explore Self-Starter
Package: The Explore Self-Starter
These courses will give you the knowledge you need in order to successfully use Zendesk Explore.
$500
ExploreSelf-Starter
November 12 & 13, 2019
November 12 & 13, 2019
Product: SupportRole: AdminAdminSupportEMEAAdvancedZendesk Support for Admins, I + IIAdvanced Topics in Zendesk Support, I + IIDublin
November 5 & 6, 2019
November 5 & 6, 2019
AdminGuideEnglishAMERChicago
November 19 & 20, 2019
November 19 & 20, 2019
Product: SupportAdminSupportEnglishAPACAdvancedZendesk Support for Admins, I + IIAdvanced Topics in Zendesk Support, I + IIAuckland
Zendesk Overview: Explore
Zendesk Overview: Explore
Overview Video
Free ResourcesRole: AdminProduct: ExploreAdminExploreOverview VideosIntroductoryLevel 1: Introduction
Certification: Zendesk Guide Specialist
Certification: Zendesk Guide Specialist
Certification Exam
CertificationProduct: GuideAdminGuideEnglishLevel 4: Certification
Package: Implementing Zendesk Sell, I & II
Package: Implementing Zendesk Sell, I & II
These courses will give you the knowledge you need in order to successfully implement Zendesk Sell.
$500
AdminSell
Zendesk Support Administrator Learning Path
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
Zendesk Guide Manager Learning Path
This path outlines the courses you need to successfully manage Zendesk Guide
AdminGuidehidebuttons
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Access, Authentication, Registration
On-Demand: Access, Authentication, Registration
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Adding and Managing End Users
On-Demand: Adding and Managing End Users
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Schedules and SLAs
On-Demand: Schedules and SLAs
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
Certification: Zendesk Explore CX Analyst
Certification: Zendesk Explore CX Analyst
Certification Exam
CertificationExploreLevel 4: Certification
Training Unlocked for Agents - Silver Plan
Training Unlocked for Agents - Silver Plan
Streamline your on-boarding and reduce overhead with agent training subscriptions
Training Unlocked for Agents - Gold Plan
Training Unlocked for Agents - Gold Plan
Streamline your on-boarding and reduce overhead with agent training subscriptions
Training Unlocked for Agents - Platinum Plan
Training Unlocked for Agents - Platinum Plan
Streamline your on-boarding and reduce overhead with agent training subscriptions
Training Unlocked for Admins & Developers - Silver Plan
Training Unlocked for Admins & Developers - Silver Plan
Get Unlimited Access to Zendesk Training
Training Unlocked for Admins & Developers - Gold Plan
Training Unlocked for Admins & Developers - Gold Plan
Get Unlimited Access to Zendesk Training
Training Unlocked for Admins & Developers - Platinum Plan
Training Unlocked for Admins & Developers - Platinum Plan
Get Unlimited Access to Zendesk Training
On-Demand: Customizing the Email Experience
On-Demand: Customizing the Email Experience
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Ticket Forms
On-Demand: Ticket Forms
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Localization
On-Demand: Localization
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
December 3, 4, 5, 2019
December 3, 4, 5, 2019
Product: SupportAdminSupportExploreAMERAdvancedSan FranciscoZendesk Support for Admins, I + IIZendesk Explore, I + IIAdvanced Topics in Zendesk Support, I + IIZendesk Explore, I and II
Certification: Zendesk Support Administrator
Certification: Zendesk Support Administrator
Certification Exam
CertificationAdminSupportEnglishLevel 4: Certification
Training Unlocked
Training Unlocked
Get Unlimited Access to Zendesk Training
6 Subscription Plans
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand Training
CertificationOn-DemandAdminSupportEnglishLevel 4: Certification
Packages
Packages
12 Packages
GermanAdminEnglishSupportGuideChatTalkExploreSellSpanishPortugueseFrenchJapaneseSuiteSelf-StarterFundamentals
Training Day Events
Training Day Events
Learn in Person - Join us for Zendesk training events in your city.
4 Events
AdminAdvancedProduct: SupportSupportAucklandExploreParisEnglishSan FranciscoChicagoFrenchZendesk Support for Admins, I + IIDublinEMEAAMERAPACRole: AdminAdvanced Topics in Zendesk Support, I + IIZendesk Explore, I + IIZendesk Explore, I and II
Certification
Certification
Earn your Zendesk Administrator or Developer Certification
6 Exams
AdminEnglishSupportGuideExploreDeveloperProduct: GuideOn-DemandLevel 4: CertificationCertification
Learning Paths
Learning Paths
2 Paths
AdminLevel 1: IntroductionSupportGuidehidebuttons
VILT: Zendesk Guide, I
VILT: Zendesk Guide, I
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminGuideEnglishIntroductoryLevel 2: Foundation building
Zendesk Admins
Zendesk Admins
Get the training you need to be successful as a Zendesk Admin
44 Courses
GermanPortugueseSpanishVirtual Instructor Led TrainingAdminInsightsJapaneseFree ResourcesCertificationProduct: GuideOverview VideosLevel 1: IntroductionLevel 2: Foundation buildingLevel 3: Skill sharpenersRole: AdminIntroductoryIntermediateAdvancedSupportGuideChatTalkExploreDeveloperOn-DemandProduct: ExploreFrenchEnglishLevel 4: CertificationPrivate TrainingProduct: Talk
Zendesk Agents
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent
4 Courses
IntroductoryAdminEnglishAgentSupportChatPortugueseTalkSpanishOverview VideosJapaneseGermanFrenchLevel 1: IntroductioneLearning
Zendesk Developers
Zendesk Developers
4 Courses
AdminEnglishCertificationDeveloperOn-DemandLevel 4: Certification
On-Demand: Zendesk Guide, I
On-Demand: Zendesk Guide, I
On-Demand Training
$249
On-DemandAdminGuideEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Insights, I
On-Demand: Zendesk Insights, I
On-Demand Training
$249
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
On-Demand: Advanced Topics in Insights: Build a Custom Metric
On-Demand: Advanced Topics in Insights: Build a Custom Metric
On-Demand
$249
On-DemandAdminInsightsEnglishAdvancedLevel 3: Skill sharpeners
On-Demand: Zendesk Chat for Admins, I
On-Demand: Zendesk Chat for Admins, I
On-Demand Training
$249
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
On-Demand: Zendesk Talk for Admins, I
On-Demand Training
$249
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
Private Training: Zendesk Support for Admins, II (Remote)
Private Training: Zendesk Support for Admins, II (Remote)
$1,000
AdminSupportEnglishIntroductoryIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
Private Training: Zendesk Support for Admins, I (Remote)
$1,000
AdminSupportEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Insights, I (Remote)
Private Training: Zendesk Insights, I (Remote)
$1,000
AdminInsightsEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I and II (Remote)
Private Training: Zendesk Support for Admins, I and II (Remote)
$1,600
AdminSupportEnglishIntroductoryIntermediatePrivate TrainingLevel 2: Foundation building
On-Demand: The Zendesk Developer Platform
On-Demand: The Zendesk Developer Platform
$249
On-DemandDeveloperEnglish
eLearning: Zendesk Support for Agents
eLearning: Zendesk Support for Agents
$149
eLearningAgentSupportGermanFrenchEnglishJapanesePortugueseSpanish
eLearning: Zendesk Chat for Agents
eLearning: Zendesk Chat for Agents
$149
eLearningAgentChatGermanFrenchEnglishJapanesePortugueseSpanish
eLearning: Zendesk Talk for Agents
eLearning: Zendesk Talk for Agents
$149
eLearningAgentTalkGermanFrenchEnglishJapanesePortugueseSpanish