Training Unlocked
Get unlimited access to Zendesk Training anytime, anywhere so that you and your team are empowered with deep product knowledge to deliver the best customer experiences.
Browse Plans
We're here to help. Let us give you an overview of your training options.
Watch Now
"The suggestion to step back and examine the organizational workflow and break it down to find more optimizations, was a game changer. It's easy for things to get muddled over time and that reminder was invaluable."
Beth
Aleva Stores
Training Unlocked
Get your all-access-pass to Zendesk Training.
6 Subscription Plans
tiletext-see-plans
Packages
Perfect bundles for convenient purchasing and consumption.
13 Packages
AdminSupportGuideChatTalkExploreGermanFrenchEnglishSuiteSelf-StarterFundamentalsJapanesePortugueseSpanishSelltiletext-see-packages
Training Day Events
Join us for live, in-depth product trainings.
9 Upcoming Events
Product: SupportRole: AdminAdminSupportExploreFrenchEnglishEMEAAMERAPACSan FranciscoChicagoZendesk Support for Admins, I + IIZendesk Explore, I + IIDublintiletext-see-dates
Certification
Reach a Zendesk-verified level of expertise.
15 Exams
CertificationProduct: GuideOn-DemandAdminSupportGuideExploreDeveloperEnglishLevel 4: Certificationtiletext-see-exams
Learning Paths
Your personal guide to Zendesk product mastery.
3 Paths
AdminSupportGuidehidebuttonsLevel 1: Introductiontiletext-explore-paths
Zendesk Admins
Admin training courses to help you hit the ground running.
59 Courses
Virtual Instructor Led TrainingFree ResourcesProduct: TalkRole: AdminCertificationProduct: GuideOn-DemandProduct: ExploreAdminInsightsSupportGuideChatTalkExploreDeveloperGermanFrenchEnglishOverview VideosIntroductoryIntermediatePrivate TrainingJapanesePortugueseSpanishLevel 1: IntroductionLevel 2: Foundation buildingLevel 3: Skill sharpenersLevel 4: CertificationProduct: Selltiletext-browse-courses
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent.
10 Courses
eLearningAdminAgentSupportChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introductiontiletext-browse-courses
Zendesk Developers
Learn how to build powerful products on top of your Zendesk.
4 Courses
CertificationOn-DemandAdminDeveloperEnglishLevel 4: Certificationtiletext-browse-courses
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk Support.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Certification: Zendesk Support Administrator
Get Certified in Zendesk Support.
CertificationAdminSupportEnglishLevel 4: Certification
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
On-Demand: Zendesk Guide, I
Are you a new Zendesk Guide customer? This is the best place to start.
$299
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Insights, I (Remote)
Need to learn Insights? This is the best place to start.
$1,000
AdminInsightsEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Chat customer? This is the best place to start.
$299
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
$299
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Insights, I
Need to learn Insights? This is the best place to start.
$299
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
On-Demand: Advanced Topics in Insights: Build a Custom Metric
Continue learning key features of Insights.
$299
On-DemandAdminInsightsEnglishLevel 3: Skill sharpeners
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new Zendesk Chat customer? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Are you a new Zendesk Guide customer? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk Support.
$299
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
New to Zendesk Support? This is the best place to start.
$299
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
$299
On-DemandDeveloperEnglish
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: Certification
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
Package: The Suite Self-Starter
Learn how to successfully administer the products within The Zendesk Support Suite.
$1,500
EnglishSuiteSelf-Starter
Package: The Support Self-Starter
Learn the knowledge you need in order to successfully administer Zendesk Support.
$500
SupportEnglishSelf-Starter
Package: The Guide Self-Starter
Learn how to successfully administer Zendesk Guide.
$500
GuideGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
Package: The Talk Self-Starter
Learn the knowledge you need in order to successfully administer Zendesk Talk.
$500
TalkEnglishSelf-Starter
Package: The Chat Self-Starter
Learn how to successfully administer Zendesk Chat.
$500
ChatEnglishSelf-Starter
Package: The Support Enterprise Upgrade Self-Starter
Get the most out of your upgrade from the Professional plan to the Enterprise plan.
$500
SupportGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
On-Demand: Zendesk Guide, II
Continue learning Guide's key features.
$299
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Package: Support Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
SupportFundamentals
Package: Chat Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
ChatFundamentals
Package: Talk Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
TalkFundamentals
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, I
New to Zendesk Explore? Start here.
$299
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, I (Remote)
New to Zendesk Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
FREE
AdminChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk Explore.
$299
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Continue learning Guide's key features.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: The Explore Self-Starter
Learn how to successfully use Zendesk Explore.
$500
ExploreSelf-Starter
Zendesk Overview: Explore
Learn how Explore can support your use of analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Certification: Zendesk Guide Specialist
Get Certified in Zendesk Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: Certification
Package: The Sell Self-Starter
Learn how to successfully implement Zendesk Sell.
$500
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: Sell
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk Explore.
FREE
CertificationAdminExploreLevel 4: Certification
Silver Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Gold Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Platinum Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Silver Plan for Admins & Developers
Gain unrestricted access to the training library for three users.
FREE
Gold Plan for Admins & Developers
Great for growing teams that need to level-up their skills.
FREE
Platinum Plan for Admins & Developers
Built for large enterprise teams that need to reduce time to value.
FREE
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Localization
Serve your global audience better with localized content.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
Certification: Zendesk Chat Specialist
Get Certified in Zendesk Chat.
FREE
CertificationAdminChat
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
$299
SellLevel 2: Foundation buildingProduct: Sell
On-Demand: Triggers
Learn to create foolproof triggers.
$99
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggers
On-Demand: Automations
Learn to automations alongside other business rules.
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsupdated-courseRecently Updated
On-Demand: Content Cues
Learn how to better inform your content strategy.
$99
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cues
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
$99
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
$99
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
$99
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Bot
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice Exam
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
$99
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: CertificationPractice Exam
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
$149
On-DemandAgentSupport
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
$149
On-DemandAgentChat
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk.
$149
On-DemandAgentTalk
Zendesk Overview: Sell
Discover the ways Sell automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sell
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introduction
Virtual Event: September 29 & 30
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportRole: AdminProduct: GuideAdminSupportGuideAMERZendesk Support for Admins, I + IIZendesk Guide, I + IIVirtualSeptember
Virtual Event: September 23 & 24
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualSeptember
Package: Sell Fundamentals
This package combines training courses and Zendesk Sell consultant time.
$2,500
AdminFundamentalsSell
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
$149
AgentSuiteLevel 2: Foundation buildingAgent WorkspaceOmnichannel
Certification: Zendesk Talk Specialist
Get Certified in Zendesk Talk.
FREE
CertificationAdminTalk
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
$99
Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Chat Specialist Certification Practice Exam
Learn how best to prepare for the Chat Specialist exam.
FREE
Product: ChatChatLevel 4: Certification
On-Demand: Zendesk Talk Specialist Certification Practice Exam
Learn how best to prepare for the Talk Specialist exam.
FREE
Product: TalkTalkLevel 4: Certification
Virtual Event: October 14 & 15
Join us virtually from 9:00 AM to 3:00 PM Eastern Daylight Time.
FREE
CertificationAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualOctober
On-Demand: Zendesk Chat Dataset
Use the chat dataset to gain more visibility into your Chat team's performance and your Chat customers' experience.
$99
Product: ChatProduct: ExploreChatExploreLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Virtual Event: October 21 & 22
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminProduct: GuideAdminSupportGuideAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualOctober
Virtual Event: October 7 & 8
Join us virtually from 9:00 to 16:00 British Summer Time.
FREE
AdminEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualOctober
Virtual Event: October 28 & 29
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualOctober
Certification Informational Webinar AMER: September 22
Join us virtually from 9:00 AM to 10:00 AM Pacific Daylight Time.
FREE
CertificationAdminEnglishAMERVirtualSeptemberFree Webinar
Certification Informational Webinar EMEA: September 22
Join us virtually from 16:00 to 17:00 British Summer Time.
FREE
CertificationAdminEnglishEMEAVirtualSeptemberFree Webinar
Certification Informational Webinar APAC: September 22
Join us virtually from 9:00 AM to 10:00 AM Australian Eastern Timezone
FREE
Free ResourcesRole: AdminCertificationAdminEnglishAPACVirtualSeptemberFree Webinar
On-Demand: Maintain Your Custom Help Center Theme
Learn how to maintain the customization you make to your Help Center.
$99
Product: GuideGuideLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your Talk team's performance and your Talk customers' experience.
$99
Product: TalkProduct: ExploreTalkExploreLevel 3: Skill sharpenersFeature Deep Dives