Welcome to Zendesk Training
Select any course to let your knowledge shine. If you need a refresher on where to begin your learning journey, check out our Learning Paths.
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Not sure where to start? Watch this short video for a quick overview of your options.
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"The suggestion to step back and examine the organizational workflow and break it down to find more optimizations, was a game changer. It's easy for things to get muddled over time and that reminder was invaluable."
Beth
Aleva Stores
Learning Paths
Your personal guide to Zendesk product mastery.
3 Paths
AdminSupportGuideLevel 1: Introductiontiletext-explore-paths
Zendesk Admins
Admin training courses to help you hit the ground running.
65 Courses
Virtual Instructor Led TrainingFree ResourcesProduct: TalkRole: AdminProduct: GuideOn-DemandProduct: ExploreAdminInsightsSupportGuideChatTalkExploreDeveloperGermanFrenchEnglishOverview VideosIntroductoryIntermediatePrivate TrainingJapanesePortugueseSpanishLevel 1: IntroductionLevel 2: Foundation buildingLevel 4: CertificationProduct: Selltiletext-browse-courses
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent.
11 Courses
eLearningAdminAgentSupportChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introductiontiletext-browse-courses
Zendesk Developers
Learn how to build powerful products on top of your Zendesk.
4 Courses
On-DemandAdminDeveloperEnglishLevel 4: Certificationtiletext-browse-courses
Training Day Events
Join us for live, in-depth product trainings
12 Upcoming Events
Product: SupportRole: AdminAdminSupportExploreFrenchEnglishEMEAAPACSan FranciscoChicagoZendesk Explore, I + IIDublintiletext-see-dates
Certification
Reach a Zendesk-verified level of expertise.
19 Exams
CertificationProduct: GuideOn-DemandAdminSupportGuideExploreDeveloperEnglishLevel 4: Certificationtiletext-see-examsCertification Exam
Consulting Services
Best practices and expert guidance.
5 Packages
AdminSupportGuideChatTalkExploreGermanFrenchEnglishSuiteSelf-StarterFundamentalsJapanesePortugueseSpanishSelltiletext-see-packages
Training Event: January 27 & 28 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:30 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualJanuary
On-Demand: Zendesk Talk Specialist Certification Practice Exam
Learn how best to prepare for the Talk Specialist exam.
FREE
Product: TalkTalkLevel 4: Certification
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
FREE
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Bot
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
Certification: Zendesk Chat Specialist
Get Certified in Zendesk Chat.
FREE
CertificationAdminChatCertification Exam
Evento: 24 y 25 de febrero
Únase a nosotros virtualmente desde las 9:00 hasta las 15:30 horas (Hora Centro de México).
FREE
AdminSupportExploreZendesk Support for Admins, I + IIZendesk Explore, I + IILATAMVirtualFebruary
Private Training: Zendesk Explore, I (Remote)
New to Zendesk Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Triggers
Learn to create foolproof triggers.
FREE
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggers
On-Demand: Automations
Learn to automations alongside other business rules.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsupdated-courseRecently Updated
On-Demand: Content Cues
Learn how to better inform your content strategy.
FREE
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cues
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new Zendesk Chat customer? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk Explore.
FREE
CertificationAdminExploreLevel 4: CertificationCertification Exam
Certification: Zendesk Guide Specialist
Get Certified in Zendesk Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: CertificationCertification Exam
On-Demand: Zendesk Support Dataset
Learn the Support datasets and how to customize it to meet your needs in your Explore reporting.
FREE
Product: ExploreAdminSupportExploreLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
Sell for Admins, I + II
Learn how to successfully implement Zendesk Sell.
FREE
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: Sell
Private Training: Zendesk Guide, I (Remote)
Are you a new Zendesk Guide customer? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: Support Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: Chat Fundamentals
Best practices and expert guidance.
$1,500
ChatFundamentals
On-Demand: Macros
Learn how macros can help you boost your agents' productivity.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Chat customer? This is the best place to start.
FREE
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
FREE
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Localization
Serve your global audience better with localized content.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Certification: Zendesk Support Administrator
Get Certified in Zendesk Support.
CertificationAdminSupportEnglishLevel 4: CertificationCertification Exam
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice Exam
On-Demand: Zendesk Guide, II
Continue learning Guide's key features.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
FREE
Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep Dives
Certification Prep & Practice Workshop: February 3 & 4 in Eastern Standard Time
Join us virtually from 9:00 AM to 3:00 PM Eastern Standard Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewFebruaryPrep & Practice WorkshopCertification Prep & Practice
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
FREE
SellLevel 2: Foundation buildingProduct: Sell
On-Demand: Set Up Social Messaging in Zendesk
Learn how you can set up Social Messaging channels in Zendesk.
FREE
Product: SupportProduct: ChatAdminSupportChatLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
Certification: Zendesk Talk Specialist
Get Certified in Zendesk Talk.
FREE
CertificationAdminTalkCertification Exam
Increase Agent Efficiency with Contextual Workspaces
In this tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersnew-courseAgent Workspace
Zendesk Overview: Explore
Learn how Explore can support your use of analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Chat Specialist Certification Practice Exam
Learn how best to prepare for the Chat Specialist exam.
FREE
Product: ChatChatLevel 4: Certification
Use Answer Bot to Solve Repeat Requests in Support
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpenersAnswer Bot
Certification Prep & Practice Workshop: March 30 & 31 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:00 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewMarchPrep & Practice WorkshopCertification Prep & Practice
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
GermanFrenchOverview VideosJapanesehidebuttonsPortugueseSpanishLevel 1: Introduction
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk Support.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Chat Dataset
Use the chat dataset to gain more visibility into your Chat team's performance and your Chat customers' experience.
FREE
Product: ChatProduct: ExploreChatExploreLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Boost Team Productivity with a Ticket Workflow and Efficiency Report
In this tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 1: IntroductionLevel 3: Skill sharpeners
Track Effectiveness of your Articles with the Support Knowledge Capture App
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpeners
On-Demand: Maintain Your Custom Help Center Theme
Learn how to maintain the customization you make to your Help Center.
FREE
Product: GuideGuideLevel 3: Skill sharpenersFeature Deep Dives
Certification Informational Webinars: January 2021
Join us for a Certification Webinar in your timezone.
FREE
CertificationAdminEnglishEMEAAMERAPACLATAMVirtualJanuaryCertification Informational Webinar
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your Talk team's performance and your Talk customers' experience.
FREE
Product: TalkProduct: ExploreTalkExploreLevel 3: Skill sharpenersFeature Deep Dives
Use Ticket Fields and Triggers to Identify Customer Location in Explore
In this goal-basedt tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 3: Skill sharpeners
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introduction
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Sell
Discover the ways Sell automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sell
Zendesk Specialist Certification Bundle (Guide, Chat and Talk Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
CertificationLevel 4: Certificationnew-courseCertification Exam
Zendesk Master Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Master Certification bundle - Certifications at a 15% discount if bought in bulk
$899
CertificationLevel 4: Certificationnew-courseCertification Exam
Certification Prep & Practice Workshop: March 10 & 11 in Australian Eastern Daylight Time
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Daylight Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewMarchPrep & Practice WorkshopCertification Prep & Practice
Package: Talk Fundamentals
Best practices and expert guidance.
$1,500
TalkFundamentals
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk Support.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
New to Zendesk Support? This is the best place to start.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: CertificationCertification Exam
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Training Event: March 10 & 11 in Greenwich Mean Time
Join us virtually from 9:00 to 15:30 Greenwich Mean Time.
FREE
AdminSupportGuideEMEAZendesk Support for Admins, I + IIZendesk Guide, I + IIVirtualMarch
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Guide, I
Are you a new Zendesk Guide customer? This is the best place to start.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
FREE
AdminChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Package: Sell Fundamentals
Best practices and expert guidance.
$1,500
AdminFundamentalsSell
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
FREE
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Dives
Training Event: February 10 & 11 in Australian Eastern Daylight Time
Join us virtually from 9:00 AM to 3:30 PM Australian Eastern Daylight Time
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruary
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
FREE
On-DemandDeveloperEnglish
Certification Prep & Practice Workshop: February 10 & 11 in Greenwich Mean Time
Join us virtually from 9:00 to 15:00 Greenwich Mean Time.
FREE
CertificationAdminSupportExploreEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewFebruaryPrep & Practice WorkshopCertification Prep & Practice
Training Event: February 24 & 25 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:30 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruary
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: CertificationPractice Exam
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
FREE
AgentSuiteLevel 2: Foundation buildingAgent WorkspaceOmnichannel
Evento: 3 e 4 de março
Junte-se a nós virtualmente das 9h às 15:30h, horário padrão de Brasília.
FREE
AdminZendesk Support for Admins, I + IIPortugueseZendesk Explore, I + IILATAMVirtualMarch
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
FREE
On-DemandAgentSupport
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
FREE
On-DemandAgentChat
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk.
FREE
On-DemandAgentTalk
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk Explore.
FREE
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Continue learning Guide's key features.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, I
New to Zendesk Explore? Start here.
FREE
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
FREE
AdminSupportLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Training Event: March 2, 3 & 4 in Eastern Standard Time
Join us virtually from 9:00 AM to 3:30 PM Eastern Standard Time.
FREE
Product: SupportProduct: GuideProduct: ExploreAdminSupportGuideExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Guide, I + IIZendesk Explore, I + IIVirtualMarch
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
FREE
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives