Welcome to Zendesk Training

Select any course to let your knowledge shine. If you need a refresher on where to begin your learning journey, check out our Learning Paths.
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Zendesk Training Days: January 27&28

Join us for live, in-depth product trainings
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Certification

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"The suggestion to step back and examine the organizational workflow and break it down to find more optimizations, was a game changer. It's easy for things to get muddled over time and that reminder was invaluable."
Beth
Aleva Stores
Learning Paths
Learning Paths
Your personal guide to Zendesk product mastery.
 
3 Paths
AdminSupportGuideLevel 1: Introductiontiletext-explore-paths
Zendesk Admins
Zendesk Admins
Admin training courses to help you hit the ground running.
 
65 Courses
Virtual Instructor Led TrainingFree ResourcesProduct: TalkRole: AdminProduct: GuideOn-DemandProduct: ExploreAdminInsightsSupportGuideChatTalkExploreDeveloperGermanFrenchEnglishOverview VideosIntroductoryIntermediatePrivate TrainingJapanesePortugueseSpanishLevel 1: IntroductionLevel 2: Foundation buildingLevel 4: CertificationProduct: Selltiletext-browse-courses
Zendesk Agents
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent.
 
11 Courses
eLearningAdminAgentSupportChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introductiontiletext-browse-courses
Zendesk Developers
Zendesk Developers
Learn how to build powerful products on top of your Zendesk.
 
4 Courses
On-DemandAdminDeveloperEnglishLevel 4: Certificationtiletext-browse-courses
Training Day Events
Training Day Events
Join us for live, in-depth product trainings
 
12 Upcoming Events
Product: SupportRole: AdminAdminSupportExploreFrenchEnglishEMEAAPACSan FranciscoChicagoZendesk Explore, I + IIDublintiletext-see-dates
Certification
Certification
Reach a Zendesk-verified level of expertise.
 
19 Exams
CertificationProduct: GuideOn-DemandAdminSupportGuideExploreDeveloperEnglishLevel 4: Certificationtiletext-see-examsCertification Exam
Consulting Services
Consulting Services
Best practices and expert guidance.
 
5 Packages
AdminSupportGuideChatTalkExploreGermanFrenchEnglishSuiteSelf-StarterFundamentalsJapanesePortugueseSpanishSelltiletext-see-packages
Training Event: January 27 & 28 in Pacific Standard Time
Training Event: January 27 & 28 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:30 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualJanuary
On-Demand: Zendesk Talk Specialist Certification Practice Exam
On-Demand: Zendesk Talk Specialist Certification Practice Exam
Learn how best to prepare for the Talk Specialist exam.
FREE
Product: TalkTalkLevel 4: Certification
On-Demand: Answer Bot
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
FREE
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Bot
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
Certification: Zendesk Chat Specialist
Certification: Zendesk Chat Specialist
Get Certified in Zendesk Chat.
FREE
CertificationAdminChatCertification Exam
Evento: 24 y 25 de febrero
Evento: 24 y 25 de febrero
Únase a nosotros virtualmente desde las 9:00 hasta las 15:30 horas (Hora Centro de México).
FREE
AdminSupportExploreZendesk Support for Admins, I + IIZendesk Explore, I + IILATAMVirtualFebruary
Private Training: Zendesk Explore, I (Remote)
Private Training: Zendesk Explore, I (Remote)
New to Zendesk Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Triggers
On-Demand: Triggers
Learn to create foolproof triggers.
FREE
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggers
On-Demand: Automations
On-Demand: Automations
Learn to automations alongside other business rules.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsupdated-courseRecently Updated
On-Demand: Content Cues
On-Demand: Content Cues
Learn how to better inform your content strategy.
FREE
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cues
Private Training: Zendesk Chat for Admins, I (Remote)
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new Zendesk Chat customer? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Certification: Zendesk Explore CX Analyst
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk Explore.
FREE
CertificationAdminExploreLevel 4: CertificationCertification Exam
Certification: Zendesk Guide Specialist
Certification: Zendesk Guide Specialist
Get Certified in Zendesk Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: CertificationCertification Exam
On-Demand: Zendesk Support Dataset
On-Demand: Zendesk Support Dataset
Learn the Support datasets and how to customize it to meet your needs in your Explore reporting.
FREE
Product: ExploreAdminSupportExploreLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
Sell for Admins, I + II
Sell for Admins, I + II
Learn how to successfully implement Zendesk Sell.
FREE
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: Sell
Private Training: Zendesk Guide, I (Remote)
Private Training: Zendesk Guide, I (Remote)
Are you a new Zendesk Guide customer? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: Support Fundamentals
Package: Support Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
Package: Support Enterprise Upgrade Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Private Training: Zendesk Talk for Admins, I (Remote)
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: Chat Fundamentals
Package: Chat Fundamentals
Best practices and expert guidance.
$1,500
ChatFundamentals
On-Demand: Macros
On-Demand: Macros
Learn how macros can help you boost your agents' productivity.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
On-Demand: Zendesk Chat for Admins, I
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Chat customer? This is the best place to start.
FREE
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
FREE
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Localization
On-Demand: Localization
Serve your global audience better with localized content.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Certification: Zendesk Support Administrator
Certification: Zendesk Support Administrator
Get Certified in Zendesk Support.
CertificationAdminSupportEnglishLevel 4: CertificationCertification Exam
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice Exam
On-Demand: Zendesk Guide, II
On-Demand: Zendesk Guide, II
Continue learning Guide's key features.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Customize Your Help Center Theme
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
FREE
Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep Dives
Certification Prep & Practice Workshop: February 3 & 4 in Eastern Standard Time
Certification Prep & Practice Workshop: February 3 & 4 in Eastern Standard Time
Join us virtually from 9:00 AM to 3:00 PM Eastern Standard Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewFebruaryPrep & Practice WorkshopCertification Prep & Practice
On-Demand: Schedules and SLAs
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Zendesk Sell for End Users
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
FREE
SellLevel 2: Foundation buildingProduct: Sell
On-Demand: Set Up Social Messaging in Zendesk
On-Demand: Set Up Social Messaging in Zendesk
Learn how you can set up Social Messaging channels in Zendesk.
FREE
Product: SupportProduct: ChatAdminSupportChatLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
Certification: Zendesk Talk Specialist
Certification: Zendesk Talk Specialist
Get Certified in Zendesk Talk.
FREE
CertificationAdminTalkCertification Exam
Increase Agent Efficiency with Contextual Workspaces
Increase Agent Efficiency with Contextual Workspaces
In this tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersnew-courseAgent Workspace
Zendesk Overview: Explore
Zendesk Overview: Explore
Learn how Explore can support your use of analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Chat Specialist Certification Practice Exam
On-Demand: Zendesk Chat Specialist Certification Practice Exam
Learn how best to prepare for the Chat Specialist exam.
FREE
Product: ChatChatLevel 4: Certification
Use Answer Bot to Solve Repeat Requests in Support
Use Answer Bot to Solve Repeat Requests in Support
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpenersAnswer Bot
Certification Prep & Practice Workshop: March 30 & 31 in Pacific Standard Time
Certification Prep & Practice Workshop: March 30 & 31 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:00 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewMarchPrep & Practice WorkshopCertification Prep & Practice
Zendesk Overview: Support
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
GermanFrenchOverview VideosJapanesehidebuttonsPortugueseSpanishLevel 1: Introduction
Private Training: Zendesk Support for Admins, II (Remote)
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk Support.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Chat Dataset
On-Demand: Zendesk Chat Dataset
Use the chat dataset to gain more visibility into your Chat team's performance and your Chat customers' experience.
FREE
Product: ChatProduct: ExploreChatExploreLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Boost Team Productivity with a Ticket Workflow and Efficiency Report
Boost Team Productivity with a Ticket Workflow and Efficiency Report
In this tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 1: IntroductionLevel 3: Skill sharpeners
Track Effectiveness of your Articles with the Support Knowledge Capture App
Track Effectiveness of your Articles with the Support Knowledge Capture App
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpeners
On-Demand: Maintain Your Custom Help Center Theme
On-Demand: Maintain Your Custom Help Center Theme
Learn how to maintain the customization you make to your Help Center.
FREE
Product: GuideGuideLevel 3: Skill sharpenersFeature Deep Dives
Certification Informational Webinars: January 2021
Certification Informational Webinars: January 2021
Join us for a Certification Webinar in your timezone.
FREE
CertificationAdminEnglishEMEAAMERAPACLATAMVirtualJanuaryCertification Informational Webinar
On-Demand: Zendesk Talk Dataset
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your Talk team's performance and your Talk customers' experience.
FREE
Product: TalkProduct: ExploreTalkExploreLevel 3: Skill sharpenersFeature Deep Dives
Use Ticket Fields and Triggers to Identify Customer Location in Explore
Use Ticket Fields and Triggers to Identify Customer Location in Explore
In this goal-basedt tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 3: Skill sharpeners
On-Demand: Customizing the Email Experience
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Zendesk Overview: The Zendesk Developer Platform
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introduction
On-Demand: Ticket Forms
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Private Training: Zendesk Support for Admins, I and II (Remote)
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Guide
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Sell
Zendesk Overview: Sell
Discover the ways Sell automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sell
Zendesk Specialist Certification Bundle (Guide, Chat and Talk Specialist)
Zendesk Specialist Certification Bundle (Guide, Chat and Talk Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
CertificationLevel 4: Certificationnew-courseCertification Exam
Zendesk Master Certification Bundle  (Support Admin, Explore CX Analyst, App Developer, I)
Zendesk Master Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Master Certification bundle - Certifications at a 15% discount if bought in bulk
$899
CertificationLevel 4: Certificationnew-courseCertification Exam
Certification Prep & Practice Workshop: March 10 & 11 in Australian Eastern Daylight Time
Certification Prep & Practice Workshop: March 10 & 11 in Australian Eastern Daylight Time
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Daylight Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewMarchPrep & Practice WorkshopCertification Prep & Practice
Package: Talk Fundamentals
Package: Talk Fundamentals
Best practices and expert guidance.
$1,500
TalkFundamentals
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk Support.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, I
New to Zendesk Support? This is the best place to start.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
Certification: Zendesk App Developer I
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: CertificationCertification Exam
On-Demand: Access, Authentication, Registration
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Adding and Managing End Users
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Training Event: March 10 & 11 in Greenwich Mean Time
Training Event: March 10 & 11 in Greenwich Mean Time
Join us virtually from 9:00 to 15:30 Greenwich Mean Time.
FREE
AdminSupportGuideEMEAZendesk Support for Admins, I + IIZendesk Guide, I + IIVirtualMarch
Zendesk Overview: Talk
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Guide, I
On-Demand: Zendesk Guide, I
Are you a new Zendesk Guide customer? This is the best place to start.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Chat
Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
FREE
AdminChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Package: Sell Fundamentals
Package: Sell Fundamentals
Best practices and expert guidance.
$1,500
AdminFundamentalsSell
On-Demand: Tags
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
On-Demand: Team Publishing & Article Verification
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
FREE
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Dives
Training Event: February 10 & 11 in Australian Eastern Daylight Time
Training Event: February 10 & 11 in Australian Eastern Daylight Time
Join us virtually from 9:00 AM to 3:30 PM Australian Eastern Daylight Time
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruary
On-Demand: Build an App and Start to Work with the Zendesk API
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
FREE
On-DemandDeveloperEnglish
Certification Prep & Practice Workshop: February 10 & 11 in Greenwich Mean Time
Certification Prep & Practice Workshop: February 10 & 11 in Greenwich Mean Time
Join us virtually from 9:00 to 15:00 Greenwich Mean Time.
FREE
CertificationAdminSupportExploreEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewFebruaryPrep & Practice WorkshopCertification Prep & Practice
Training Event: February 24 & 25 in Pacific Standard Time
Training Event: February 24 & 25 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:30 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruary
On-Demand: Zendesk Guide Specialist Certification Practice Exam
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: CertificationPractice Exam
Zendesk Support Administrator Learning Path
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
On-Demand: The Zendesk Agent Workspace, I
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
FREE
AgentSuiteLevel 2: Foundation buildingAgent WorkspaceOmnichannel
Evento: 3 e 4 de março
Evento: 3 e 4 de março
Junte-se a nós virtualmente das 9h às 15:30h, horário padrão de Brasília.
FREE
AdminZendesk Support for Admins, I + IIPortugueseZendesk Explore, I + IILATAMVirtualMarch
On-Demand: Zendesk App Developer I Certification Practice Exam
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
Zendesk Explore CX Analyst Learning Path
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
On-Demand: Zendesk Support for Agents, I
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
FREE
On-DemandAgentSupport
On-Demand: Zendesk Chat for Agents, I
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
FREE
On-DemandAgentChat
On-Demand: Zendesk Talk for Agents, I
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk.
FREE
On-DemandAgentTalk
On-Demand: Zendesk Explore, II
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk Explore.
FREE
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Private Training: Zendesk Guide, II (Remote)
Continue learning Guide's key features.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Support
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, I
On-Demand: Zendesk Explore, I
New to Zendesk Explore? Start here.
FREE
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Side Conversations
On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
FREE
AdminSupportLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Training Event: March 2, 3 & 4 in Eastern Standard Time
Training Event: March 2, 3 & 4 in Eastern Standard Time
Join us virtually from 9:00 AM to 3:30 PM Eastern Standard Time.
FREE
Product: SupportProduct: GuideProduct: ExploreAdminSupportGuideExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Guide, I + IIZendesk Explore, I + IIVirtualMarch
On-Demand: Pre-built Dashboards
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Personalize Your Customer Experience with the Web Widget
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
FREE
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
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