Welcome to Zendesk Training
Adopt your Zendesk products quickly and take your career to the next level with our free online courses. Get started with our our customized learning paths for your role and business needs.
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"The suggestion to step back and examine the organizational workflow and break it down to find more optimizations, was a game changer. It's easy for things to get muddled over time and that reminder was invaluable."
Beth
Aleva Stores
Zendesk Admins
Admin training courses to help you hit the ground running.
69 Courses
Virtual Instructor Led TrainingFree ResourcesProduct: TalkRole: AdminProduct: GuideOn-DemandAdminInsightsChatTalkDeveloperGermanFrenchEnglishOverview VideosIntroductoryIntermediatePrivate TrainingJapanesePortugueseSpanishLevel 1: IntroductionLevel 2: Foundation buildingLevel 4: CertificationProduct: Selltiletext-browse-courses
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent.
16 Courses
eLearningAdminAgentChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introductiontiletext-browse-courses
Zendesk Developers
Learn how to build powerful products on top of your Zendesk.
4 Courses
On-DemandAdminDeveloperEnglishLevel 4: Certificationtiletext-browse-courses
Learning Paths
Your personal guide to Zendesk product mastery.
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Private Training
Continue learning the key features of your Zendesk solutions.
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SupportGuideChatTalkExplorePrivate TrainingSellPrivate Training (Paid)Support / TicketingGuide / Help CenterExplore / Reporting & AnalyticsChat / Live Chat & MessagingSell / Sales CRMTalk / Voice
Private Training: Zendesk Messaging for Admins, I (Remote)
Getting started with Zendesk Messaging? This is the best place to start.
$1,000
Product: ChatAdminChatPrivate TrainingNewPrivate Training (Paid)MessagingChat / Live Chat & Messaging
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
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Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer BotGuide / Help Center
Private Training: Zendesk Support for Agents, I (Remote)
Learn how to provide great customer service with our ticketing solution, Support.
$1,000
Product: SupportRole: AgentAgentSupportPrivate TrainingSupport / Ticketing
Certification: Zendesk Chat Specialist
Get Certified in Zendesk's Live chat solution.
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CertificationAdminChatCertification ExamChat / Live Chat & Messaging
Private Training: Zendesk Explore, I (Remote)
New to Zendesk's reporting & analytics solution, Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation buildingExplore / Reporting & Analytics
On-Demand: Triggers
Learn to create foolproof triggers.
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Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggersSupport / Ticketing
On-Demand: Automations
Learn to automations alongside other business rules.
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Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsSupport / Ticketing
On-Demand: Content Cues
Learn how to better inform your content strategy.
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AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_CuesGuide / Help Center
On-Demand: Zendesk Messaging for Admins
Getting started with Zendesk messaging? This is the best place to start.
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Product: ChatAdminChatLevel 1: IntroductionLevel 2: Foundation buildingFeature Deep Divesnew-courseNewAgent WorkspaceChat / Live Chat & Messaging
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk's reporting & analytics solution, Explore.
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CertificationAdminExploreLevel 4: CertificationCertification ExamExplore / Reporting & Analytics
Certification: Zendesk Guide Specialist
Get Certified in Zendesk's Help center solution, Guide.
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CertificationProduct: GuideAdminGuideEnglishLevel 4: CertificationCertification Exam
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new to Zendesk's Live chat solution? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation buildingChat / Live Chat & Messaging
Sell for Admins, I + II
Learn how to successfully implement Zendesk's CRM solution, Sell.
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AdminSelf-StarterSellLevel 2: Foundation buildingProduct: SellSell / Sales CRM
On-Demand: Set Up Social Messaging in Zendesk
Learn how you can set up Social Messaging channels in Zendesk.
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Product: SupportProduct: ChatAdminSupportChatLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNewSupport / TicketingChat / Live Chat & Messaging
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk 's Voice solution,Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation buildingTalk / Voice
Private Training: Zendesk Guide, I (Remote)
Are you a new to Zendesk's Help center solution, Guide? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation buildingGuide / Help Center
On-Demand: Zendesk Support Dataset
Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.
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Product: ExploreAdminSupportExploreLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Divesnew-courseNewSupport / TicketingExplore / Reporting & Analytics
On-Demand: Macros
Learn how macros can help you boost your agents' productivity.
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Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesNewSupport / Ticketing
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
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On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation buildingChat / Live Chat & Messaging
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk's Voice solution, Talk? This is the best place to start.
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On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation buildingTalk / Voice
Private Training: Zendesk Agent Workspace for Agents, I (Remote)
Learn how to provide great customer service with our multichannel solution, Agent Workspace.
$1,000
AgentPrivate TrainingAgent WorkspaceAgent Workspace / Agent Experience
Certification: Zendesk Support Administrator
Get Certified in Zendesk's ticketing solution, Support.
CertificationAdminSupportEnglishLevel 4: CertificationCertification ExamSupport / Ticketing
On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
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AdminSupportLevel 3: Skill sharpenersFeature Deep DivesNewSupport / Ticketing
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
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Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice ExamExplore / Reporting & Analytics
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
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Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep DivesGuide / Help Center
Private Training: Zendesk Chat for Agents, I (Remote)
Learn how to provide great customer service with our chat solution, Chat.
$1,000
Product: ChatAgentChatPrivate TrainingChat / Live Chat & Messaging
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
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SellLevel 2: Foundation buildingProduct: SellSell / Sales CRM
Private Training: Zendesk Talk for Agents, I (Remote)
Learn how to provide great customer service with our live voice solution, Talk.
$1,000
Product: TalkAgentTalkPrivate TrainingTalk / Voice
Zendesk Overview: Explore
Learn how Explore can support your use of reporting & analytics.
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Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: IntroductionExplore / Reporting & Analytics
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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00:11:52
Sell / Sales CRM
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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Private Training: Zendesk Sell for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Sell
$1,600
AdminPrivate TrainingSellProduct: SellSell / Sales CRM
On-Demand: Zendesk Chat Specialist Certification Practice Exam
Learn how best to prepare for the Chat Specialist exam.
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Product: ChatChatLevel 4: CertificationChat / Live Chat & Messaging
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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00:13:31
Private Training: Zendesk Sell for Users
The perfect way for your team to learn key features of Zendesk Sell
$1,000
Private TrainingSellProduct: SellSell / Sales CRM
Zendesk Overview: Support
Learn how our ticketing solution can improve your customer service workflows.
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GermanFrenchOverview VideosJapanesehidebuttonsPortugueseSpanishLevel 1: IntroductionSupport / Ticketing
On-Demand: Zendesk Talk Specialist Certification Practice Exam
Learn how best to prepare for the Talk Specialist exam.
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Product: TalkTalkLevel 4: CertificationTalk / Voice
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: CertificationCertification Exam
Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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00:17:48
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk ticketing solution.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation buildingSupport / Ticketing
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk's ticketing solution, Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation buildingSupport / Ticketing
On-Demand: Zendesk Chat Dataset
Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.
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Product: ChatProduct: ExploreChatExploreLevel 3: Skill sharpenersFeature Deep Divesnew-courseNewExplore / Reporting & AnalyticsChat / Live Chat & Messaging
Boost Team Productivity with a Ticket Workflow and Efficiency Report
In this tutorial you'll learn how to pair two features to meet a common business goal.
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Product: SupportProduct: ExploreAdminSupportExploreLevel 1: IntroductionLevel 3: Skill sharpenersSupport / TicketingExplore / Reporting & Analytics
Track Effectiveness of your Articles with the Support Knowledge Capture App
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
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Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpenersSupport / TicketingGuide / Help Center
On-Demand: Maintain Your Custom Help Center Theme
Learn how to maintain the customization you make to your Help Center.
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Product: GuideGuideLevel 3: Skill sharpenersFeature Deep DivesGuide / Help Center
Match Your End User's Language in Help Center with Dynamic Content
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
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Product: SupportProduct: Help CenterAdminSupportGuideLevel 3: Skill sharpenersnew-courseNewSupport / TicketingGuide / Help Center
Certification: Zendesk Talk Specialist
Get Certified in Zendesk's Voice solution, Talk.
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CertificationAdminTalkCertification ExamTalk / Voice
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.
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Product: TalkProduct: ExploreTalkExploreLevel 3: Skill sharpenersFeature Deep DivesExplore / Reporting & AnalyticsTalk / Voice
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
Use Answer Bot to Solve Repeat Requests in Support
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
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Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpenersAnswer BotSupport / TicketingGuide / Help Center
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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Free ResourcesAdminDeveloperOverview VideosLevel 1: Introduction
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
Use Ticket Fields and Triggers to Identify Customer Location in Explore
In this goal-basedt tutorial you'll learn how to pair two features to meet a common business goal.
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Product: SupportProduct: ExploreAdminSupportExploreLevel 3: Skill sharpenersSupport / TicketingExplore / Reporting & Analytics
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation buildingSupport / Ticketing
On-Demand: Localization
Serve your global audience better with localized content.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
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AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: IntroductionGuide / Help Center
Zendesk Overview: Sell
Discover the ways our CRM solution, Sell, automates your entire sales workflow.
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Overview VideosSellLevel 1: IntroductionProduct: SellSell / Sales CRM
On-Demand: Zendesk Guide, I
Are you new to Zendesk's Help center solution, Guide? This is the best place to start.
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On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation buildingGuide / Help Center
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk's ticketing solution, Support.
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On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation buildingSupport / Ticketing
On-Demand: Zendesk Support for Admins, I
New to Zendesk's ticketing solution, Support? This is the best place to start.
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On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation buildingSupport / Ticketing
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
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Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: IntroductionTalk / Voice
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
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On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep DivesSupport / Ticketing
Zendesk Overview: Chat
Learn how our Live chat solution can facilitate your conversation with your customers.
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AdminChatGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: IntroductionChat / Live Chat & Messaging
On-Demand: Zendesk Guide, II
Continue learning the key features of our Help center solution.
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On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation buildingGuide / Help Center
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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Increase Agent Efficiency with Contextual Workspaces
In this tutorial you'll learn how to pair two features to meet a common business goal.
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Product: SupportAdminSupportLevel 3: Skill sharpenersnew-courseAgent WorkspaceSupport / TicketingAgent Workspace / Agent Experience
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
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Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesGuide / Help Center
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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On-DemandDeveloperEnglish
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
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Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesSupport / Ticketing
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
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Role: AdminAdminGuideLevel 4: CertificationPractice ExamGuide / Help Center
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
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On-DemandAdminSupportEnglishLevel 4: CertificationPractice ExamSupport / Ticketing
Zendesk Overview: Support
Learn how our Support ticketing solution can improve your customer service workflows.
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Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: IntroductionSupport / Ticketing
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
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AgentSuiteLevel 2: Foundation buildingAgent WorkspaceOmnichannelAgent Workspace / Agent ExperienceOmnichannel/ Agent Workspace
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
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On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support, Zendesk's ticketing solution
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On-DemandAgentSupportSupport / Ticketing
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
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On-DemandAgentChatChat / Live Chat & Messaging
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk, Zendesk's Voice solution.
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On-DemandAgentTalk
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk's reporting & analytics solution.
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On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation buildingExplore / Reporting & Analytics
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk's reporting & analytics solution, Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation buildingExplore / Reporting & Analytics
Private Training: Zendesk Guide, II (Remote)
Continue learning the key features of our Help center solution.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation buildingGuide / Help Center
On-Demand: Zendesk Explore, I
New to Zendesk's reporting & analytics solution, Explore? Start here.
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On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation buildingExplore / Reporting & Analytics
Boost Team Productivity with a Ticket Workflow and Efficiency Report
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
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Product: SupportProduct: GuideProduct: ExploreAdminSupportGuideExploreLevel 3: Skill sharpenersSupport / TicketingExplore / Reporting & Analytics
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
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Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep DivesExplore / Reporting & Analytics
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
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Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesSupport / TicketingGuide / Help CenterChat / Live Chat & Messaging