Welcome to Zendesk Training
Select any course to let your knowledge shine. If you need a refresher on where to begin your learning journey, check out our Learning Paths.
Browse Paths
Not sure where to start? Watch this short video for a quick overview of your options.
Watch Now
"The suggestion to step back and examine the organizational workflow and break it down to find more optimizations, was a game changer. It's easy for things to get muddled over time and that reminder was invaluable."
Beth
Aleva Stores
Learning Paths
Your personal guide to Zendesk product mastery.
3 Paths
AdminSupportGuideLevel 1: Introductiontiletext-explore-paths
Zendesk Admins
Admin training courses to help you hit the ground running.
63 Courses
Virtual Instructor Led TrainingFree ResourcesProduct: TalkRole: AdminCertificationProduct: GuideOn-DemandProduct: ExploreAdminInsightsSupportGuideChatTalkExploreDeveloperGermanFrenchEnglishOverview VideosIntroductoryIntermediatePrivate TrainingJapanesePortugueseSpanishLevel 1: IntroductionLevel 2: Foundation buildingLevel 4: CertificationProduct: Selltiletext-browse-courses
Zendesk Agents
Get the training you need to be successful as a Zendesk Agent.
11 Courses
eLearningAdminAgentSupportChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introductiontiletext-browse-courses
Zendesk Developers
Learn how to build powerful products on top of your Zendesk.
4 Courses
CertificationOn-DemandAdminDeveloperEnglishLevel 4: Certificationtiletext-browse-courses
Training Day Events
Join us for live, in-depth product trainings.
11 Upcoming Events
Product: SupportRole: AdminAdminSupportExploreFrenchEnglishEMEAAMERAPACSan FranciscoChicagoZendesk Support for Admins, I + IIZendesk Explore, I + IIDublintiletext-see-dates
Certification
Reach a Zendesk-verified level of expertise.
18 Exams
CertificationProduct: GuideOn-DemandAdminSupportGuideExploreDeveloperEnglishLevel 4: Certificationtiletext-see-exams
Consulting Services
Best practices and expert guidance.
5 Packages
AdminSupportGuideChatTalkExploreGermanFrenchEnglishSuiteSelf-StarterFundamentalsJapanesePortugueseSpanishSelltiletext-see-packages
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk Support.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Certification: Zendesk Support Administrator
Get Certified in Zendesk Support.
CertificationAdminSupportEnglishLevel 4: CertificationCertification Exam
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
On-Demand: Zendesk Guide, I
Are you a new Zendesk Guide customer? This is the best place to start.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Chat customer? This is the best place to start.
FREE
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
FREE
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Insights, I
Need to learn Insights? This is the best place to start.
FREE
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new Zendesk Chat customer? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Are you a new Zendesk Guide customer? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk Support.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
New to Zendesk Support? This is the best place to start.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
FREE
On-DemandDeveloperEnglish
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: CertificationCertification Exam
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
On-Demand: Zendesk Guide, II
Continue learning Guide's key features.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Package: Support Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Package: Chat Fundamentals
Best practices and expert guidance.
$1,500
ChatFundamentals
Package: Talk Fundamentals
Best practices and expert guidance.
$1,500
TalkFundamentals
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, I
New to Zendesk Explore? Start here.
FREE
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, I (Remote)
New to Zendesk Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
FREE
AdminChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk Explore.
FREE
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Continue learning Guide's key features.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Explore
Learn how Explore can support your use of analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Certification: Zendesk Guide Specialist
Get Certified in Zendesk Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: CertificationCertification Exam
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
GermanFrenchOverview VideosJapanesehidebuttonsPortugueseSpanishLevel 1: Introduction
Sell for Admins, I + II
Learn how to successfully implement Zendesk Sell.
FREE
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: Sell
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk Explore.
FREE
CertificationAdminExploreLevel 4: CertificationCertification Exam
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Localization
Serve your global audience better with localized content.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
Certification: Zendesk Chat Specialist
Get Certified in Zendesk Chat.
FREE
CertificationAdminChatCertification Exam
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
FREE
SellLevel 2: Foundation buildingProduct: Sell
On-Demand: Triggers
Learn to create foolproof triggers.
FREE
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggers
On-Demand: Automations
Learn to automations alongside other business rules.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsupdated-courseRecently Updated
On-Demand: Content Cues
Learn how to better inform your content strategy.
FREE
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cues
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
FREE
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
FREE
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Bot
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice Exam
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
FREE
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Dives
Track Effectiveness of your Articles with the Support Knowledge Capture App
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpeners
Use Answer Bot to Solve Repeat Requests in Support
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpenersAnswer Bot
Use Ticket Fields and Triggers to Identify Customer Location in Explore
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 3: Skill sharpeners
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: CertificationPractice Exam
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
FREE
On-DemandAgentSupport
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
FREE
On-DemandAgentChat
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk.
FREE
On-DemandAgentTalk
Zendesk Overview: Sell
Discover the ways Sell automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sell
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introduction
Package: Sell Fundamentals
Best practices and expert guidance.
$1,500
AdminFundamentalsSell
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
FREE
AgentSuiteLevel 2: Foundation buildingAgent WorkspaceOmnichannel
Certification: Zendesk Talk Specialist
Get Certified in Zendesk Talk.
FREE
CertificationAdminTalkCertification Exam
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
FREE
Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Chat Specialist Certification Practice Exam
Learn how best to prepare for the Chat Specialist exam.
FREE
Product: ChatChatLevel 4: Certification
On-Demand: Zendesk Talk Specialist Certification Practice Exam
Learn how best to prepare for the Talk Specialist exam.
FREE
Product: TalkTalkLevel 4: Certification
On-Demand: Zendesk Chat Dataset
Use the chat dataset to gain more visibility into your Chat team's performance and your Chat customers' experience.
FREE
Product: ChatProduct: ExploreChatExploreLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Virtual Event: October 21 & 22
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminProduct: GuideAdminSupportGuideAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualOctober
Virtual Event: October 28 & 29
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualOctober
On-Demand: Maintain Your Custom Help Center Theme
Learn how to maintain the customization you make to your Help Center.
FREE
Product: GuideGuideLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your Talk team's performance and your Talk customers' experience.
FREE
Product: TalkProduct: ExploreTalkExploreLevel 3: Skill sharpenersFeature Deep Dives
Virtual Event: November 18 & 19
Join us virtually from 9:00 AM to 3:00 PM Eastern Daylight Time.
FREE
CertificationAdminSupportGuideAMERZendesk Support for Admins, I + IIZendesk Guide, I + IIVirtualNovember
Prep-and-Practice: Talk Specialist Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Talk Specialist Exam.
FREE
Product: TalkCertificationAdminTalkLevel 4: CertificationPrep and practice
Prep-and-Practice: Developer App I Certification Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Developer App I Certification Exam.
FREE
CertificationAdminRole: DeveloperDeveloperLevel 4: CertificationPrep and practice
Prep-and-Practice: Chat Specialist Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Chat Specialist Exam.
FREE
Product: ChatRole: AdminCertificationAdminChatLevel 4: CertificationPrep and practice
Prep-and-Practice: Guide Specialist Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Guide Specialist Exam.
FREE
Role: AdminCertificationProduct: GuideAdminGuideLevel 4: CertificationPrep and practice
Prep-and-Practice: Explore Certification Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Explore CX Analyst Exam.
FREE
Role: AdminCertificationProduct: ExploreAdminExplorePrep and practice
Prep-and-Practice: Support Certification Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Support Admin Certification Exam.
FREE
Product: SupportCertificationAdminSupportLevel 4: CertificationPrep and practice
Virtual Event: November 18 & 19
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminProduct: ExploreExploreAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualNovember
Virtual Event: November 18 & 19
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualNovember
Boost Team Productivity with a Ticket Workflow and Efficiency Report
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideProduct: ExploreAdminSupportGuideExploreLevel 3: Skill sharpeners
Virtual Event: November 4 & 5
Join us virtually from 9:00 to 16:00 Irish Standard Time.
FREE
AdminSupportGuideEMEAZendesk Support for Admins, I + IIZendesk Guide, I + IINovember
On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
FREE
AdminSupportLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Evento virtual: 4 y 5 de Noviembre
Únase a nosotros virtualmente el 4 de noviembre desde las 9:00 hasta las 15:00 horas (de Argentina) para la capacitación de administración o el 5 de noviembre desde las 9:00 hasta las 15:00 horas (de Argentina) para la capacitación de Zendesk Explore.
FREE
AdminZendesk Support for Admins, I + IISpanishZendesk Explore, I + IILATAMVirtualNovember
Evento Virtual: 11 e 12 de Novembro
Junte-se a nós virtualmente no dia 11 de novembro das 9h às 15h, horário padrão de Brasília para o treinamento Support para Administradores ou em 12 de novembro, das 9h às 15h, horário padrão de Brasília para o treinamento Zendesk Explore.
FREE
AdminZendesk Support for Admins, I + IIPortugueseZendesk Explore, I + IILATAMVirtualNovember
Certification Informational Webinar EMEA: December 3
Join us virtually from 15:00 to 16:00 Greenwich Mean Time.
FREE
CertificationAdminEnglishEMEADecemberCertification Exam
On-Demand: Macros
Learn how macros can help you boost your agents' productivity.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk Support
Certification Informational Webinar AMER: December 3
Join us virtually from 9:00 AM to 10:00 AM Pacific Daylight Time.
FREE
Free ResourcesCertificationEnglishAMERVirtualDecember
Certification Informational Webinar APAC: December 1
Join us virtually from 9:00 AM to 10:00 AM Australian Eastern Timezone
FREE
Free ResourcesCertificationEnglishAPACVirtualDecember
Get Certified
Prove your expertise and take one of our certifications - now available for all Support Suite products + Explore!
See details