Startups II: Customizing the Experience
This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use
‣ Prerequisites: none
‣ Duration: 3 hr 40 min
‣ Audience: This path includes courses specific to those in the Zendesk for Startups program, containing themes and concepts needed during your first few months of usage.
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
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61 min
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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70 min
On-Demand: Automations
Learn to automations alongside other business rules.
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76 min
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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8 min
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min