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Zendesk Chat Specialist Exam
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Exam Day Information
Certification: Zendesk Chat Specialist Exam
Get Certified in Zendesk's Live chat solution.
Be recognized for your in-depth knowledge and earn your employer’s trust as the go-to person on your team for Zendesk Chat. The official stamp of approval will also raise your profile for career growth opportunities whether your goal is to take on new projects, step into a leadership role or create something of your own.
Qualifications
A Zendesk Chat Specialist possesses the knowledge and skills necessary to configure workflows, manage queue volume and serve chats effectively. The candidate has hands-on experience configuring chat settings, managing queues, analytics and agents — along with regularly serving chats in Chat Enterprise. At a minimum, it’s recommended that the candidate has:
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- At least 4-6 months of experience as a Zendesk Chat Administrator
- At least 2-3 months experience with Zendesk Support
- Successfully completed Chat for Admins, I
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Format
- Format: 31 multiple choice questions
- Time allotted: 45 minutes
- Passing score: 64.5%
- Exam fee: USD $199
- Delivery Options: Online in a proctored environment
- Prerequisites: None
- Language: English
Ready to get certified?
Online Training
Now that you've identified potential learning gaps, fill them in by taking Chat for Admins, I and browse exam topics in our help center.
Leverage our to get a better understanding of the exam topics and where you might need to brush up on your skills.
Certification Prep Path
Review the Exam guide and take a practice exam in the Zendesk Chat Specialist Certification Path
Schedule your exam
Click "Get Certified" at the top of this page to complete your purchase and then proceed to our external proctoring system (Examity) to complete your student profile information and schedule your exam date & time.
Re-certification
You’ve proven that you’ve got what it takes to become certified and now it’s time to maintain your certification. Recertification will keep your Agent skills sharp and ensure you’re up-to-speed on any product changes or enhancements since you last certified.
- Step 1- Review the Exam Guide to re-familiarize yourself with the exam topics
- Step 2- Take our Practice Exam
- Step 3- Schedule your exam; Register at the top of this page and then proceed to Examity to schedule your proctored exam.
Resources
Zendesk Certification Program Handbook
Use this handbook to familiarize yourself with our portfolio of exams, the vendors we partner with, our testing process, and the policies and guidelines we expect our test takers to follow.
Zendesk Certification Program Participation Agreement
Review our Participation Agreement here.
Support
Certified Community on LinkedIn
Whether you're an aspiring certification candidate or certified veteran, joining our certified community on LinkedIn will expose you to new contacts, study buddies, and perhaps even your next job! Join our LinkedIn Group.
Contact Zendesk Certification Program Support
If you need to reach the Zendesk Certification team, send us an email and we'll get back to you ASAP! Contact us at certification@zendesk.com
Contact Examity Online Proctoring Support
If you are having trouble scheduling an exam or connecting with your exam proctor, or if you get disconnected during your exam, please contact our testing provider using one of the following methods:
United States: +1 855-392-6489
England: +44 800 086 8080
Ireland: +353 1800 832 210
Australia: +61 2 8520 3169
India: +91 000 80091 91077