- Set up messaging
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Set up messaging in your account 0 hr 6 min
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Route messaging tickets and notifications 0 hr 5 min
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Customize and configure messaging for Android and iOS 0 hr 5 min
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Enable a bot 0 hr 5 min
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Create conversation flows in flow builder 0 hr 5 min
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Manage language settings 0 hr 5 min
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Adding social messaging channels 0 hr 5 min
- Enabling the voice channel, adding telephone numbers, assigning agents
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Prepare your network 0 hr 5 min
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Enable Talk 0 hr 12 min
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Give your agents access to Talk 0 hr 5 min
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Adding Talk phone lines 0 hr 5 min
- Configure global voice settings
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Configure general settings 0 hr 5 min
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Create greetings 0 hr 5 min
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Configure Interactive Voice Response (IVR) 0 hr 12 min
- Number settings
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Number settings support resources 0 hr 5 min
- Going live to customers
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Configure voice channel call forwarding 0 hr 5 min
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Embed messaging into your help center or website 0 hr 5 min
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Embed messaging into your Android and iOS SDKs 0 hr 5 min
- Summary
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Course Summary 0 hr 2 min
On-Demand: Set up messaging and voice channels
Topics covered
- Set up the messaging channel
- Set up the voice channel
Audience
Zendesk Admins who are just getting started
Recommended Pre-requisite courses
Welcome to Zendesk Onboarding
Setting up your Account
Going live