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About the Course
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Zendesk Support for Agents, I
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Assessment
- Post-Session Survey
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Post-Session Survey
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
60 minutes
Pre-recorded video
Description
Zendesk Support for Agents is perfect for new agents that will be managing customer requests. This course walks you through the agent interface and teaches you which steps to take to move a ticket throughout its lifecycle. The training concludes with an assessment, which will tie together everything you've learned.
Course Topics
- Get to Know Zendesk Support
- Experience Zendesk Support as an End User
- Learn the Support Ticketing Environment
- Explain How You’ll Use Tickets to Help Customers
- Locate Tickets to Work On
- Learn About Your Customer and Their Needs
- Update a Ticket Based on Customer Need
- Collaborate with Other Agents to Solve Tickets
Recommended Prerequisites
None