On-Demand: Zendesk Support for Agents, I

On-Demand: Zendesk Support for Agents, I

Learn how to provide great customer service with Support.

About this course

   60 minutes

   Pre-recorded video

 

Description
Zendesk Support for Agents is perfect for new agents that will be managing customer requests. This course walks you through the agent interface and teaches you which steps to take to move a ticket throughout its lifecycle. The training concludes with an assessment, which will tie together everything you've learned.  
Course Topics
  • Get to Know Zendesk Support
  • Experience Zendesk Support as an End User
  • Learn the Support Ticketing Environment
  • Explain How You’ll Use Tickets to Help Customers
  • Locate Tickets to Work On
  • Learn About Your Customer and Their Needs
  • Update a Ticket Based on Customer Need
  • Collaborate with Other Agents to Solve Tickets

Recommended Prerequisites
None

Curriculum

  • About the Course
  • Zendesk Support for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey

About this course

   60 minutes

   Pre-recorded video

 

Description
Zendesk Support for Agents is perfect for new agents that will be managing customer requests. This course walks you through the agent interface and teaches you which steps to take to move a ticket throughout its lifecycle. The training concludes with an assessment, which will tie together everything you've learned.  
Course Topics
  • Get to Know Zendesk Support
  • Experience Zendesk Support as an End User
  • Learn the Support Ticketing Environment
  • Explain How You’ll Use Tickets to Help Customers
  • Locate Tickets to Work On
  • Learn About Your Customer and Their Needs
  • Update a Ticket Based on Customer Need
  • Collaborate with Other Agents to Solve Tickets

Recommended Prerequisites
None

Curriculum

  • About the Course
  • Zendesk Support for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey
×
Register Today