- Configure Guide user roles, access, and permissions
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Introduction to Guide & User segments 0 hr 15 min
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Staff and signed-in user segments 0 hr 10 min
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Giving agents Guide admin privileges 0 hr 10 min
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Create management permissions 0 hr 10 min
- Create your content structure and add articles
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Add categories and sections 0 hr 7 min
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Add knowledge base content 0 hr 6 min
- Designing your help center
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Change your theme settings to match your company’s brand 0 hr 5 min
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Customize your help center 0 hr 5 min
- Final steps before launch
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Customize your domain 0 hr 5 min
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Set up Google Analytics 0 hr 5 min
- Summary
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Course Summary 0 hr 2 min
On-Demand: Set up your help center
Topics covered
- Set up your help center and create your knowledge base
- Design your help center
- Customize your domain
- Set up google analytics
Audience
Zendesk Admins who are just getting started
Recommended Pre-requisite courses
Setting up your Zendesk: Launch Tasks