- Get to know the capabilities of Sunshine Conversations
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Introduction to Sunshine Conversations
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Key features of Sunshine Conversations
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Demo: Sunshine Conversations - the agent, customer, and developer experience
- Determine if Sunshine Conversations is right for you
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Distinguish between Sunshine Conversations and Messaging
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Define your use case for Sunshine Conversations
- Wrap Up
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Course Summary
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Key Terms
On-Demand: Intro to Sunshine Conversations for Admins
Video (3 min)
Reading (10 min)
Hands-on activity (5 min)
Description
In this introductory course, you will learn the basics of the Sunshine Conversations messaging platform. This course will help you identify how Sunshine Conversations can help your business and give you the tools you need to start designing a custom messaging experience for your customers and communicate effectively with developers.
Course Topics
- Get to know Sunshine Conversations features and use cases
- Determine if Sunshine Conversations is right for you
- Design your own custom messaging experience
Audience
This course is relevant for admins who want to learn more about Sunshine Conversations.
Recommended Pre-requisites
Learners should have basic familiarity with Zendesk. No coding or software development experience is needed for this course.
Instructional Designer