- Deliver best-in-class self-service and empower your agents with a knowledge base
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Build a knowledge base to provide 24/7 support 0 hr 12 min
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Empower your agents to contribute to your knowledge base 0 hr 11 min
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Update shared content in multiple places with content blocks 0 hr 11 min
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Deliver autoreplies to solve customer requests automatically 0 hr 8 min
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Identify knowledge gaps with AI-powered suggestions 0 hr 11 min
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Analyze self-service reports to improve your knowledge base 0 hr 10 min
- Wrap Up
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Course Summary
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Get Certified on Zendesk Guide
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
Video (1 hr 3 min)
Description
Learn how to set up a knowledge base, get your whole team involved with creating and maintaining articles, as well as maintaining and optimizing your knowledge base once it's live. Empower customers to self-serve with a Zendesk help center.
Audience
Zendesk Admins who want to deflect tickets with a knowledge base.
Recommended Pre-requisites
Empower customers to self-serve with a Zendesk help center, found in this learning path.