On-Demand: Zendesk Talk Dataset

On-Demand: Zendesk Talk Dataset

Use the Talk dataset to gain more visibility into your Talk team's performance and your Talk customers' experience.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you interested in creating reports focused on Zendesk Talk? Do you want to build custom queries monitoring your call center and agent activity? In this deep dive, we will take your knowledge of Explore and apply it to our cloud-based telephony product. You'll get to know the ins and outs of the Talk dataset including its structure and how it's used in the Talk pre-built dashboard. You'll learn key metrics and attributes of the Talk Calls dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. Note: The course is designed for users of Explore Professional with an Admin or Editor role. Prerequisite: Zendesk Explore, I and II. 
Course Topics
- Get to Know the Zendesk Talk Dataset
- Use Key Metrics and Attributes to Improve Performance
- Create Custom Queries to Monitor Zendesk Talk 
Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Zendesk Talk Dataset
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you interested in creating reports focused on Zendesk Talk? Do you want to build custom queries monitoring your call center and agent activity? In this deep dive, we will take your knowledge of Explore and apply it to our cloud-based telephony product. You'll get to know the ins and outs of the Talk dataset including its structure and how it's used in the Talk pre-built dashboard. You'll learn key metrics and attributes of the Talk Calls dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. Note: The course is designed for users of Explore Professional with an Admin or Editor role. Prerequisite: Zendesk Explore, I and II. 
Course Topics
- Get to Know the Zendesk Talk Dataset
- Use Key Metrics and Attributes to Improve Performance
- Create Custom Queries to Monitor Zendesk Talk 
Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Zendesk Talk Dataset
  • Post-session survey
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