On-Demand: Zendesk Messaging for Admins

On-Demand: Zendesk Messaging for Admins

Getting started with Zendesk messaging? This is the best place to start.

About this course

   45 minutes

   Pre-recorded video

 

Description
Getting started with Zendesk messaging? This introduction to messaging will help you familiarize yourself with what you need to set up messaging successfully. If you are an existing Chat customer, it will also give you the tools to decide if messaging is the right solution for you. You will start by learning the basics and enable messaging in your account. Then, you'll dive into setting up the best workflow for your agents to handle messaging conversations. After that, you will customize messaging for web to match the look and feel of your company. At the end of the course, you'll get an overview of automated flows to encourage self-service and provide seamless escalations to your agents. 
Note: To enable messaging in your account, you must have a Zendesk Suite plan or a Zendesk Support and Chat subscription. You also need to enable the Agent Workspace in your account.

Course Topics
Migrate From Chat to Messaging
Learn How Messaging Works
Set up Messaging
Manage Your Agents
Route Conversations to Your Agents
Manage Messaging Conversations
Style Messaging on Your Website to Match Your Brand
Automate Customer Interactions With Flow Builder

Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins
 

 

 

Curriculum

  • Zendesk Messaging for Admins
  • Post-session survey

About this course

   45 minutes

   Pre-recorded video

 

Description
Getting started with Zendesk messaging? This introduction to messaging will help you familiarize yourself with what you need to set up messaging successfully. If you are an existing Chat customer, it will also give you the tools to decide if messaging is the right solution for you. You will start by learning the basics and enable messaging in your account. Then, you'll dive into setting up the best workflow for your agents to handle messaging conversations. After that, you will customize messaging for web to match the look and feel of your company. At the end of the course, you'll get an overview of automated flows to encourage self-service and provide seamless escalations to your agents. 
Note: To enable messaging in your account, you must have a Zendesk Suite plan or a Zendesk Support and Chat subscription. You also need to enable the Agent Workspace in your account.

Course Topics
Migrate From Chat to Messaging
Learn How Messaging Works
Set up Messaging
Manage Your Agents
Route Conversations to Your Agents
Manage Messaging Conversations
Style Messaging on Your Website to Match Your Brand
Automate Customer Interactions With Flow Builder

Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins
 

 

 

Curriculum

  • Zendesk Messaging for Admins
  • Post-session survey
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