Schedules and SLAs
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
Learning Path | Introduction > Foundation building > Skill sharpeners > Certification
In this deep dive for admins, you'll learn how to create SLAs and schedules so that your operations align with your customers' expectations.
Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam.
‣ Create schedules that reflect your teams' working hours
‣ Create SLAs so that your operations align with schedules and with your customers' expectations
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time.
Can multiple people sit in on this course?
We recommend each learner purchase their own course.
Join us live
June 17 & 18 for Virtual Zendesk Training Days in Australian Eastern Time Zone.See details