On-Demand: Schedules and SLAs

On-Demand: Schedules and SLAs

On-Demand Training

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn how to create SLAs and schedules so that your operations align with your customers' expectations.

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Create schedules that reflect your teams' working hours
‣ Create SLAs so that your operations align with schedules and with your customers' expectations
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Schedules and SLAs
  • Post-session survey

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn how to create SLAs and schedules so that your operations align with your customers' expectations.

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Create schedules that reflect your teams' working hours
‣ Create SLAs so that your operations align with schedules and with your customers' expectations
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Schedules and SLAs
  • Post-session survey