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Introduction to Support 0 hr 7 min
- Defining your organizational structure
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Types of users 0 hr 3 min
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Create groups for your team members 0 hr 6 min
- Define your customer support experience
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Customize user fields 0 hr 5 min
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Add support addresses 0 hr 5 min
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Create custom ticket fields 0 hr 9 min
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Create multiple ticket forms 0 hr 5 min
- Add your staff members & end users
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Add agents and admins 0 hr 10 min
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Set agent roles and access 0 hr 8 min
- Summary
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Course Summary 0 hr 2 min
On-Demand: Setting up your account
Topics covered
- Defining your organizational structure
- Defining your customer support experience
- Configure user access, security, & authentication
- Integrating external apps & services
- Adding your staff members & end users
Audience
Zendesk Admins who are just getting started
Recommended Pre-requisite courses
Welcome to Zendesk Onboarding