- Introduction to the Switchboard API
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What is the Switchboard API? 4 min
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How businesses use the Switchboard API 5 min
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Example: Meet The Bike Shop 2 min
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Switchboard API: the customer, agent, and developer experience 2 min
- Use the Switchboard API for bot-to-human handover
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Preparing to work with the Switchboard API 3 min
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Anatomy of the Switchboard API 13 min
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Hands-on activity 60 min
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Use Switchboard Actions to transfer from bot to agent 25 min
- Wrap Up
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Course Summary
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Key Terms
On-Demand: Transfer conversations between systems with the Switchboard API
Video (4 min)
Reading (22 min)
Hands-on activity (90 min)
Description
In this course, developers will learn how to get set up with the Switchboard API. In the first section, we will go over the basic features and functionality of the Switchboard API. In the second section, learners will follow step-by-step instructions to incorporate the Switchboard API into their own Sunshine Conversations app and set up automatic bot-to-human handover.
Course Topics
- Set up and work with the Switchboard API
- Integrate third party bots and business systems with Sunshine Conversations
- Pass conversations between different business systems using the Switchboard API
Audience
This course is relevant to developers who want to enhance their Sunshine Conversations experience by integrating third party bots or other business systems.
Recommended Pre-requisites
We recommend completing the previous courses and quiz in our Sunshine Conversations for developers learning path.
Instructional Designer