-
About the Course
-
Zendesk Chat for Agents, I
-
Assessment
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
Video (60 min)
Description
Are you a new Zendesk Chat Agent? Zendesk Chat for Agents is the place to start. This course will teach you how Zendesk Chat works and get you comfortable serving chats. You'll also learn how to find information about your customers, handle multiple chats at once, and which features you can leverage to become more efficient in your work as an agent. This course concludes with an assessment, which will tie together everything you've learned.
NOTE: This course does not cover using Chat with Agent Workspace.
Course Topics
- Get to know Zendesk Chat
- Experience Zendesk Chat as a visitor
- Learn the environment you'll use to help customers
- Explain how you'll use Zendesk Chat to help customers
- Serve a chat in the Chat window
- Work more efficiently by leveraging features in Zendesk Chat
- Conduct multiple conversations at once
- Find information about a past chat
Audience
Zendesk Agents new to Zendesk Chat.
Recommended Pre-requisites
None