- Boost agent team productivity
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Set up agent collaboration using CCs, followers, and @mentions 0 hr 5 min
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Enable side conversations 0 hr 5 min
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Install apps to improve agent and team productivity 0 hr 5 min
- Retaining and growing your customer base
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Enable CSAT rating 0 hr 10 min
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Install proactive tickets app 0 hr 10 min
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Use Explore to track metrics that improve customer support
- Summary
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Course Summary 0 hr 2 min
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Path Survey
On-Demand: Optimizing & enhancing
Topics covered
- Boost agent team productivity
- Retain and grow your customer base
Audience
Zendesk Admins who are just getting started
Recommended Pre-requisite courses
Welcome to Zendesk Onboarding
Setting Up your Zendesk: Launch Tasks
Going Live