- Set up tasks
-
Create organizations 0 hr 5 min
-
Create organization fields 0 hr 5 min
-
Create brands 0 hr 10 min
-
Skills-based routing 0 hr 10 min
-
Assign Agents to skills 0 hr 5 min
-
Import end users 0 hr 5 min
-
Customize email notifications 0 hr 5 min
- Configuring settings
-
Configure security settings 0 hr 5 min
-
Configure user settings 0 hr 5 min
-
Add marketplace apps 0 hr 5 min
-
Add 3rd- party integrations 0 hr 5 min
-
Set up notifications to external targets 0 hr 5 min
- Setting up Explore
-
Give users access to Explore 0 hr 5 min
-
Create dashboards & queries 0 hr 15 min
- Summary
-
Course Summary 0 hr 2 min
On-Demand: Advanced launch & go live tasks
Topics covered
- Boost agent team productivity
- Retain and grow your customer base
Audience
Zendesk Admins who are just getting started
Recommended Pre-requisite courses
Welcome to Zendesk Onboarding
Setting Up your Zendesk: Launch Tasks
Going Live