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Private Training: Zendesk Guide, I (Remote)

Private Training: Zendesk Guide, I (Remote)

About this course

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery? Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to set up your customer-facing help center, define user access, build a knowledge base that enables customers to solve their own issues and deflects more tickets. We'll finish by showing you how to measure the utility of your help center and the content there.

See the What You'll Learn section below to review the standard agenda for this course.

Duration: 2 hours
Level: Introductory
Format: Private Session, Remote. This training is delivered in learner's live Zendesk environment with production data.

Who Should Attend

This course is geared to Administrators of the Zendesk Guide product.

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

What You'll Learn   

Topics Include:                                                                          

  • Learn the structure and components of Guide
  • Define access levels
  • Brand your Help Center
  • Build content for your knowledge base
  • Manage content in your Help Center
  • Assess the utility of your Help Center

What is Private Training (Remote)?

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students.

Course materials are provided after the session, so students are able to reference them after the session. Recordings are provided on request.

Looking for more training options? Take a look at our Virtual Instructor-Led courses.

The Fine Print

  • A Zendesk contact will reach out to you within 5 business days of the execution of your Service Order.
  • We’ll mutually agree on the live training date no later than 5 business days after our initial contact with you.
  • Zendesk may facilitate the following:
    • 1 hr – introductory / conference call to coordinate training date and review objectives.
    • 2 hrs of live training sessions
  • Recommended class size is no more than 12 individuals.
  • Standard training will be delivered in a Zendesk training instance.
  • Standard training materials will be provided in PDF format
  • Equipment Required:
    • Customer provided wireless internet access
    • Projector or HD TV
    • Workstations for participants  
  • Cancellation/Changes: Any cancellations/changes less than 5 business days prior to agreed training date are subject to forfeiture of the training session fees and date(s).

About this course

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery? Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to set up your customer-facing help center, define user access, build a knowledge base that enables customers to solve their own issues and deflects more tickets. We'll finish by showing you how to measure the utility of your help center and the content there.

See the What You'll Learn section below to review the standard agenda for this course.

Duration: 2 hours
Level: Introductory
Format: Private Session, Remote. This training is delivered in learner's live Zendesk environment with production data.

Who Should Attend

This course is geared to Administrators of the Zendesk Guide product.

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

What You'll Learn   

Topics Include:                                                                          

  • Learn the structure and components of Guide
  • Define access levels
  • Brand your Help Center
  • Build content for your knowledge base
  • Manage content in your Help Center
  • Assess the utility of your Help Center

What is Private Training (Remote)?

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students.

Course materials are provided after the session, so students are able to reference them after the session. Recordings are provided on request.

Looking for more training options? Take a look at our Virtual Instructor-Led courses.

The Fine Print

  • A Zendesk contact will reach out to you within 5 business days of the execution of your Service Order.
  • We’ll mutually agree on the live training date no later than 5 business days after our initial contact with you.
  • Zendesk may facilitate the following:
    • 1 hr – introductory / conference call to coordinate training date and review objectives.
    • 2 hrs of live training sessions
  • Recommended class size is no more than 12 individuals.
  • Standard training will be delivered in a Zendesk training instance.
  • Standard training materials will be provided in PDF format
  • Equipment Required:
    • Customer provided wireless internet access
    • Projector or HD TV
    • Workstations for participants  
  • Cancellation/Changes: Any cancellations/changes less than 5 business days prior to agreed training date are subject to forfeiture of the training session fees and date(s).