Private Training: Zendesk Guide (Remote)

  2 hr session

Remotely via zoom 

Description 

We'll show you how to set up a customer-facing Help Center, define user access, build a knowledge base that enables customers to solve their own issues by deflecting more tickets, and manage content. We'll finish by showing you how to measure the utility of the Help Center and the content it contains. 

• Get to know your Help Center
• Change theme settings to brand your Help Center
• Create custom user segments to control who can see your articles and community posts
• Organize your articles using categories and sections
• Write and publish articles using the article editor
• Analyze self-service reports to improve your knowledge base

Audience 

This course is geared to administrators of the Zendesk Guide product.

Recommended Pre-requisites 

Zendesk Foundational Support Administrator Learning Path

Available Languages 

This course is delivered in English. Other languages may be available, subject to availability. Please contact us for confirmation prior to purchasing this course.

The fine print 

• This training is limited to Zendesk Guide 
• Course topics are subject to change and may differ should the participant not be using the Agent Workspace UI
• The content for this course will be our standard course and will not be customized 
• Training will be delivered in the participant's Zendesk instance 
• Training will be delivered remotely via Zoom unless otherwise specified 
• Standard training materials will be provided in PDF format at the participant's request 
• To provide the participant with the optimal experience, class size may not exceed twelve (12). If additional attendee requirements exist, multiple sessions should be purchased 
• Course delivered in English unless otherwise specified. One (1) language per session. 
• Training will be delivered in a single 2hr session
• Cancellation Policy: Any cancellations or changes to the confirmed schedule less than fifteen (15) business days prior to the scheduled date are subject to forfeiture of reserved date(s) and full fee applied.

Frequently Asked Questions 

What is remote private training? 

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students. 

Can multiple people sit in on this session? 

Yes, private sessions are great for medium to large groups (2-12 people). 

What materials are provided? 

Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request.