On-Demand: Zendesk Guide, II
On-Demand
In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing your Help Center, increasing the appeal of customer self-service, and strengthening your ticket deflection abilities with the web widget, AnswerBot and the community.
Duration: 2 hours
Level: Intermediate
Format: On-Demand
Prerequisites
What You'll Learn
By the end of this course, you'll be able to:
- Customize your Help Center theme
- Create multiple Help Centers for your different brands
- Realize additional ticket deflection strategies
- Set up and configure the Web Widget
- Set up and configure AnswerBot
- Build and manage your Community
- Leverage your entire team and the KC App to grow your Knowledge Base
What is On-Demand Training?
Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.
Looking for private training sessions? Take a look at remote or onsite 1:1 training options.