On-Demand: Zendesk Guide, II

On-Demand: Zendesk Guide, II

Continue learning Guide's key features.

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing your Help Center, increasing the appeal of customer self-service, and strengthening your ticket deflection abilities with the web widget, AnswerBot and the community.
Course Topics
‣  Customize your Help Center theme
‣  Create multiple Help Centers for your different brands
‣  Realize additional ticket deflection strategies
‣  Set up and configure the Web Widget
‣  Set up and configure AnswerBot
‣ 
Build and manage your Community
‣ Leverage your entire team and the KC App to grow your Knowledge Base
Recommended Prerequisites
It's recommended to take Zendesk Guide, I prior to taking this course. It also may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Guide, II
  • Post-session Survey

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing your Help Center, increasing the appeal of customer self-service, and strengthening your ticket deflection abilities with the web widget, AnswerBot and the community.
Course Topics
‣  Customize your Help Center theme
‣  Create multiple Help Centers for your different brands
‣  Realize additional ticket deflection strategies
‣  Set up and configure the Web Widget
‣  Set up and configure AnswerBot
‣ 
Build and manage your Community
‣ Leverage your entire team and the KC App to grow your Knowledge Base
Recommended Prerequisites
It's recommended to take Zendesk Guide, I prior to taking this course. It also may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Guide, II
  • Post-session Survey
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