- Curriculum
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Get to know the agent experience 0 hr 32 min
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Enable agents to work efficiently with ticket fields 0 hr 16 min
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Configure views and macros to save agents time 0 hr 20 min
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Define and assign agent permissions for team or professional foundational email support 0 hr 9 min
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Define and assign agent permissions for enterprise foundational email support 0 hr 13 min
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Set up a better agent workflow using groups 0 hr 11 min
![On-Demand: Configure your foundational email support for agent efficiency [Localized Previous Version]](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configure your foundational email support for agent efficiency [Localized Previous Version]
Video (1 hr 41 min)
Description
Focus on creating the best experience for your agents using Zendesk's foundational support solution.
Course Topics
- Get to know the agent experience
- Enable agents to work efficiently with ticket fields
- Configure views and macros to save agents time
- Define and assign agent permissions (Support Team or Professional plans)
- Define and assign agent permissions (Support Enterprise plans)
- Set up a better agent workflow using groups
Audience
Admins who are new to Zendesk's Support ticketing solution.
Recommended Pre-requisites
None
Instructional Designer