Foundational Support Learning Path [localized version]

Please note:  The most up to date version of the Foundational Support learning path is available here. You should only register for this version of the path if you wish to access the content in a different language: Spanish, French, Japanese, Portuguese, or German.  

Complete this path and earn a badge to add to your LinkedIn profile.

‣ Prerequisites: none

‣ Audience: This path is designed for admins who are new to Zendesk's foundational email ticketing solution, also known as Zendesk Support.

Which learning path should I take?

The Foundational Support learning path is ideal if your organization is only using email support or if you are preparing for the Zendesk Support Admin Expert Certification Exam. If your organization has enabled (or will enable) Agent Workspace, we recommend the Agent Workspace learning path.