On-Demand: Zendesk Guide, I

On-Demand: Zendesk Guide, I

Are you a new Zendesk Guide customer? This is the best place to start.

About this course

   70 minutes

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery? Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to set up your customer-facing help center, define user access, build a knowledge base that enables customers to solve their own issues and deflects more tickets. We'll finish by showing you how to measure the utility of your help center and the content there.
Course Topics
‣  Learn the structure and components of Guide
‣  Define access levels
‣  Brand your Help Center
‣  Build content for your knowledge base
‣  Manage content in your Help Center
‣ 
Assess the utility of your Help Center
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Staff Management in Admin Center
  • Zendesk Guide, I Session
  • Post Session Survey

About this course

   70 minutes

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery? Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to set up your customer-facing help center, define user access, build a knowledge base that enables customers to solve their own issues and deflects more tickets. We'll finish by showing you how to measure the utility of your help center and the content there.
Course Topics
‣  Learn the structure and components of Guide
‣  Define access levels
‣  Brand your Help Center
‣  Build content for your knowledge base
‣  Manage content in your Help Center
‣ 
Assess the utility of your Help Center
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Staff Management in Admin Center
  • Zendesk Guide, I Session
  • Post Session Survey
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