On-Demand: Zendesk Guide, I

On-Demand: Zendesk Guide, I

On-Demand Training

About this course

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery? Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to set up your customer-facing help center, define user access, build a knowledge base that enables customers to solve their own issues and deflects more tickets. We'll finish by showing you how to measure the utility of your help center and the content there.

Duration: 

  • The time to complete this course is 65 min.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-demand (Recorded)

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

What You'll Learn

By the end of this course, you'll be able to:        

  • Learn the structure and components of Guide
  • Define access levels
  • Brand your Help Center
  • Build content for your knowledge base
  • Manage content in your Help Center
  • Assess the utility of your Help Center

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Guide, I Session
  • Post Session Survey

About this course

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery? Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to set up your customer-facing help center, define user access, build a knowledge base that enables customers to solve their own issues and deflects more tickets. We'll finish by showing you how to measure the utility of your help center and the content there.

Duration: 

  • The time to complete this course is 65 min.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-demand (Recorded)

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

What You'll Learn

By the end of this course, you'll be able to:        

  • Learn the structure and components of Guide
  • Define access levels
  • Brand your Help Center
  • Build content for your knowledge base
  • Manage content in your Help Center
  • Assess the utility of your Help Center

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Guide, I Session
  • Post Session Survey