Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
Note: This course is now archived. Register for the updated version here.
Description
In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets.
Audience
This course is relevant to Zendesk admins who want to learn the basics of Zendesk Guide.
Recommended Pre-requisites
None
Please note
This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box found at the bottom of the video.