Zendesk Overview: Guide

Zendesk Overview: Guide

Learn how Guide can support your ticket deflection and self-service workflows.

rate limit

Code not recognized.

About this course

Note: This course is now archived. Register for the updated version here.

 Description 

In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets. 

 

Audience 

This course is relevant to Zendesk admins who want to learn the basics of Zendesk Guide. 

Recommended Pre-requisites 

None


Please note

This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box found at the bottom of the video. 

 

About this course

Note: This course is now archived. Register for the updated version here.

 Description 

In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets. 

 

Audience 

This course is relevant to Zendesk admins who want to learn the basics of Zendesk Guide. 

Recommended Pre-requisites 

None


Please note

This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box found at the bottom of the video.