Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
8 minutes
Pre-recorded video
Beginner
This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video.
In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets.
Ready to learn more?
If you're new to administering Guide, we recommend beginning with Zendesk Guide, I.
Once you've completed Zendesk Guide, I, we recommend moving on to Zendesk Guide, II.