- Empower customers to self-serve with a Zendesk help center
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Change your theme settings to match your company's brand 9 min
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Optimize your help center customer experience using a custom theme 9 min
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Set up messaging to meet customers where they are 5 min
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Add the Web Widget (Classic) to your help center and guide your customers to the right support channel 8 min
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Control who can access your content with user segments 9 min
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Analyze self-service reports to optimize your help center 6 min
- Wrap Up
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Course Summary
On-Demand: Empower customers to self-serve with a Zendesk help center
Video (46 min)
Description
Learn how to set up your help center and direct your customers to the right support channel.
Audience
This course is relevant to Zendesk admins who want to empower customers to self-serve with a help center.
Recommended Pre-requisites
None
Please note
The Set Up messaging in your help center lesson in this course requires you to enable messaging and agent workspace on your account. You can either set up messaging and follow this lesson, or follow the lesson Add the Web Widget to your help center and guide customers to the correct channel instead.