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Upcoming Workshop Dates
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Frequently Asked Questions
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Post-Registration Steps
Agent Certification Prep & Practice Workshop
Prepare for the Omnichannel Agent Certification Exam
Work with Zendesk experts to take a closer look at the more challenging topics, question formats, and methodology so you can boost your score on the exam.
Each workshop takes an interactive approach to reviewing the key features of the product and walks you through several scenarios to test your skills at applying what you know in the most efficient and collaborative way. It's very important that you have a strong basic knowledge of the product and that you have already spent considerable time in the product.
Key Learning Objectives
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- Learn the exam structure and question types
- Review the best way to approach scenario-based questions
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- Completion of Zendesk's recommended on-demand training: Omnichannel Agent Learning Path OR completion of Zendesk's Private Training, The Omnichannel Agent
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‣Cost: $275 USD*
‣Duration: 9:30AM-12:30PM Pacific Standard Time (PST)
‣Location: Remote via Zoom
*ticket price includes a voucher to purchase one Zendesk Specialist Certification Exam ($199 value).