Course summary
In this course, you saw how Support has all the tools you need to gather information on your customers and collaborate with other agents. Here are a few things you can do to take what you have learned today and apply them back on the job:
- Use views and search to locate the tickets you need.
- Learn more about your customer through user/org profiles, customer context, and ticket events.
- Identify which macros you can use to save time.
- Use CCs, followers and @mentions in Support to help you collaborate with other agents to improve your productivity.