Zendesk Support Administrator Learning Path

Need to get up to speed on Zendesk Support quickly and make the most of its admin tools? The Support Administrator path is the best place to start. This path will enable you to establish a strong foundation in Support and will give you both the depth and breadth required for certification. 

Step 1



Introduction 
Survey the administrative capabilities of Zendesk Support. 

Watch our Zendesk Overview: Support video

Step 2



Foundation building 
Learn how to set up and configure Zendesk Support.
Take our Zendesk Support for Admins, I course
Take our Zendesk Support for Admins, II course

Step 3



Skill sharpeners 
Deepen your knowledge and make the most of Zendesk Support's key features with the following on-demand deep dives. 

Take our Merging, Deleting and Recovering Tickets course
Take our Access, Authentication, Registration course
Take our Adding and Managing End Users course
Take our Schedules and SLAs course
Take our Customer Satisfaction and Satisfaction Prediction course
Take our Ticket Forms course
Take our Customizing the Email Experience course
Take our Localization course
Take our Tags course
Take our Triggers course 
Take our Automations course
Take our Personalize your Customer Experience with the Web Widget course

Step 4



Certification 
Certify your expertise in setting up and using Zendesk. 

Take our Zendesk Support Administrator Certification Practice Exam course
Take the Zendesk Support Administrator Certification