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Zendesk Support Administrator Learning Path

Zendesk Support Administrator Learning Path

This path outlines the courses you need to successfully administer Zendesk Support

About this path

Need to get up to speed on Zendesk Support quickly and make the most of its admin tools? The Support Administrator path is the best place to start. This path will enable you to establish a strong foundation in Support and will give you both the depth and breadth required for certification. 

 

Step 1



Introduction 
Survey the administrative capabilities of Zendesk Support. 


Watch our Zendesk Overview: Support video
Step 2



Foundation building 
Learn how to set up and configure Zendesk Support.


Take our Zendesk Support for Admins, I course
Take our Zendesk Support for Admins, II course
Step 3



Skill sharpeners 
Deepen your knowledge and make the most of Zendesk Support's key features. 


Take our Merging, Deleting and Recovering Tickets course
Take our Access, Authentication, Registration course
Take our Adding and Managing End Users course
Take our Schedules and SLAs course
Take our Customer Satisfaction and Satisfaction Prediction course
Take our Ticket Forms course
Take our Customizing the Email Experience course
Take our Localization course
Step 4



Certification 
Certify your expertise in setting up and using Zendesk. 


Take our Prepare for the Zendesk Support Administrator Certification Exam course
Take the Zendesk Support Administrator Certification

About this path

Need to get up to speed on Zendesk Support quickly and make the most of its admin tools? The Support Administrator path is the best place to start. This path will enable you to establish a strong foundation in Support and will give you both the depth and breadth required for certification. 

 

Step 1



Introduction 
Survey the administrative capabilities of Zendesk Support. 


Watch our Zendesk Overview: Support video
Step 2



Foundation building 
Learn how to set up and configure Zendesk Support.


Take our Zendesk Support for Admins, I course
Take our Zendesk Support for Admins, II course
Step 3



Skill sharpeners 
Deepen your knowledge and make the most of Zendesk Support's key features. 


Take our Merging, Deleting and Recovering Tickets course
Take our Access, Authentication, Registration course
Take our Adding and Managing End Users course
Take our Schedules and SLAs course
Take our Customer Satisfaction and Satisfaction Prediction course
Take our Ticket Forms course
Take our Customizing the Email Experience course
Take our Localization course
Step 4



Certification 
Certify your expertise in setting up and using Zendesk. 


Take our Prepare for the Zendesk Support Administrator Certification Exam course
Take the Zendesk Support Administrator Certification