Zendesk Learning Paths

Introducing Zendesk Learning Paths. Your personal guide to Zendesk mastery.

Looking for unlimited access to online training? Our subscription plans have you covered.

Zendesk Support Administrator Learning Path
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
Zendesk Explore CX Analyst Learning Path
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
Private Training: Zendesk Support for Admins, II (Remote)
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk Support.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Certification: Zendesk Support Administrator
Certification: Zendesk Support Administrator
Get Certified in Zendesk Support.
CertificationAdminSupportEnglishLevel 4: Certification
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
On-Demand: Zendesk Guide, I
On-Demand: Zendesk Guide, I
Are you a new Zendesk Guide customer? This is the best place to start.
$299
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I and II (Remote)
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Insights, I (Remote)
Private Training: Zendesk Insights, I (Remote)
Need to learn Insights? This is the best place to start.
$1,000
AdminInsightsEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
On-Demand: Zendesk Chat for Admins, I
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Chat customer? This is the best place to start.
$299
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
$299
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Insights, I
On-Demand: Zendesk Insights, I
Need to learn Insights? This is the best place to start.
$299
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
On-Demand: Advanced Topics in Insights: Build a Custom Metric
On-Demand: Advanced Topics in Insights: Build a Custom Metric
Continue learning key features of Insights.
$299
On-DemandAdminInsightsEnglishLevel 3: Skill sharpeners
Private Training: Zendesk Chat for Admins, I (Remote)
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new Zendesk Chat customer? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Talk for Admins, I (Remote)
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Private Training: Zendesk Guide, I (Remote)
Are you a new Zendesk Guide customer? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Support
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk Support.
$299
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, I
New to Zendesk Support? This is the best place to start.
$299
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Build an App and Start to Work with the Zendesk API
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
$299
On-DemandDeveloperEnglish
Certification: Zendesk App Developer I
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: Certification
On-Demand: Zendesk App Developer I Certification Practice Exam
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
Package: The Suite Self-Starter
Package: The Suite Self-Starter
Learn how to successfully administer the products within The Zendesk Support Suite.
$1,500
EnglishSuiteSelf-Starter
Package: The Support Self-Starter
Package: The Support Self-Starter
Learn the knowledge you need in order to successfully administer Zendesk Support.
$500
SupportEnglishSelf-Starter
Package: The Guide Self-Starter
Package: The Guide Self-Starter
Learn how to successfully administer Zendesk Guide.
$500
GuideGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
Package: The Talk Self-Starter
Package: The Talk Self-Starter
Learn the knowledge you need in order to successfully administer Zendesk Talk.
$500
TalkEnglishSelf-Starter
Package: The Chat Self-Starter
Package: The Chat Self-Starter
Learn how to successfully administer Zendesk Chat.
$500
ChatEnglishSelf-Starter
Package: The Support Enterprise Upgrade Self-Starter
Package: The Support Enterprise Upgrade Self-Starter
Get the most out of your upgrade from the Professional plan to the Enterprise plan.
$500
SupportGermanFrenchEnglishSelf-StarterJapanesePortugueseSpanish
On-Demand: Zendesk Guide, II
On-Demand: Zendesk Guide, II
Continue learning Guide's key features.
$299
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Package: Support Fundamentals
Package: Support Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
Package: Support Enterprise Upgrade Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
SupportFundamentals
Package: Chat Fundamentals
Package: Chat Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
ChatFundamentals
Package: Talk Fundamentals
Package: Talk Fundamentals
This package combines training courses and Zendesk consultant time.
$2,500
TalkFundamentals
Zendesk Overview: Guide
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, I
On-Demand: Zendesk Explore, I
New to Zendesk Explore? Start here.
$299
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, I (Remote)
Private Training: Zendesk Explore, I (Remote)
New to Zendesk Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Talk
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Chat
Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
FREE
AdminChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, II
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk Explore.
$299
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Private Training: Zendesk Guide, II (Remote)
Continue learning Guide's key features.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: The Explore Self-Starter
Package: The Explore Self-Starter
Learn how to successfully use Zendesk Explore.
$500
ExploreSelf-Starter
Zendesk Overview: Explore
Zendesk Overview: Explore
Learn how Explore can support your use of analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Certification: Zendesk Guide Specialist
Certification: Zendesk Guide Specialist
Get Certified in Zendesk Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: Certification
Package: The Sell Self-Starter
Package: The Sell Self-Starter
Learn how to successfully implement Zendesk Sell.
$500
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: Sellupdated-courseRecently Updated
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Access, Authentication, Registration
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Adding and Managing End Users
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Schedules and SLAs
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Certification: Zendesk Explore CX Analyst
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk Explore.
FREE
CertificationAdminExploreLevel 4: Certification
Silver Plan for Agents
Silver Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Gold Plan for Agents
Gold Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Platinum Plan for Agents
Platinum Plan for Agents
Streamline your on-boarding and reduce overhead with this agent training subscription.
FREE
Silver Plan for Admins & Developers
Silver Plan for Admins & Developers
Gain unrestricted access to the training library for three users.
FREE
Gold Plan for Admins & Developers
Gold Plan for Admins & Developers
Great for growing teams that need to level-up their skills.
FREE
Platinum Plan for Admins & Developers
Platinum Plan for Admins & Developers
Built for large enterprise teams that need to reduce time to value.
FREE
On-Demand: Customizing the Email Experience
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Ticket Forms
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Localization
On-Demand: Localization
Serve your global audience better with localized content.
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Tags
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
Certification: Zendesk Chat Specialist
Certification: Zendesk Chat Specialist
Get Certified in Zendesk Chat.
FREE
CertificationAdminChat
On-Demand: Zendesk Sell for End Users
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
$299
SellLevel 2: Foundation buildingProduct: Sell
On-Demand: Triggers
On-Demand: Triggers
Learn to create foolproof triggers.
$99
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggers
On-Demand: Automations
On-Demand: Automations
Learn to automations alongside other business rules.
$99
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomations
On-Demand: Content Cues
On-Demand: Content Cues
Learn how to better inform your content strategy.
$99
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cues
On-Demand: Pre-built Dashboards
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
$99
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Personalize Your Customer Experience with the Web Widget
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
$99
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
On-Demand: Answer Bot
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
$99
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Bot
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice Exam
On-Demand: Team Publishing & Article Verification
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
$99
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Guide Specialist Certification Practice Exam
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: CertificationPractice Exam
On-Demand: Zendesk Support for Agents, I
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
$149
On-DemandAgentSupportupdated-courseRecently Updated
On-Demand: Zendesk Chat for Agents, I
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
$149
On-DemandAgentChatupdated-courseRecently Updated
On-Demand: Zendesk Talk for Agents, I
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk.
$149
On-DemandAgentTalkupdated-courseRecently Updated
Zendesk Overview: Sell
Zendesk Overview: Sell
Discover the ways Sell automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sell
Virtual Event: August 12 & 13
Virtual Event: August 12 & 13
Join us virtually from 9:00 AM to 3:00 PM Eastern Daylight Time.
FREE
Product: SupportAdminSupportEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualAugust
Zendesk Overview: The Zendesk Developer Platform
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introductionnew-courseNew
Virtual Event: August 19 & 20
Virtual Event: August 19 & 20
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualAugust
Virtual Event: August 26 & 27
Virtual Event: August 26 & 27
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportCertificationProduct: ExploreAdminSupportExploreAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualAugust
Virtual Event: September 9 & 10
Virtual Event: September 9 & 10
Join us virtually from 9:00 to 15:00 Irish Standard Time.
FREE
AdminSupportExploreEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IISeptember
Virtual Event: September 16 & 17
Virtual Event: September 16 & 17
Join us virtually from 9:00 AM to 3:00 PM Eastern Daylight Time.
FREE
AdminZendesk Support for Admins, I + IIZendesk Explore, I + IISeptember
Virtual Event: September 29 & 30
Virtual Event: September 29 & 30
Join us virtually from 9:00 AM to 3:00 PM Pacific Daylight Time.
FREE
Product: SupportRole: AdminProduct: GuideAdminSupportGuideAMERZendesk Support for Admins, I + IIZendesk Guide, I + IIVirtualSeptember
Virtual Event: September 23 & 24
Virtual Event: September 23 & 24
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualSeptember
Evento Virtual: 25 e 26 de Agosto
Evento Virtual: 25 e 26 de Agosto
Junte-se a nós no dia 25 de Agosto das 9:00 as 15:00 (horário de Brasília) para realizar os Treinamentos de Administrador ou no dia 26 de Agosto das 9:00 as 12:00, para os Treinamentos de Agentes. Os cursos serão ministrados em Português.
FREE
AdminAgentZendesk Support for Admins, I + IIPortugueseLATAMVirtualAugust
Evento Virtual: 27 de Agosto
Evento Virtual: 27 de Agosto
Invitamos a participar en nuestro Entrenamiento para Agentes en el 27 de Agosto desde las 13:00 hasta las 16:00 en el horario de Buenos Aires. El curso será dictado en español.
FREE
AgentSpanishLATAMVirtualAugust
Package: Sell Fundamentals
Package: Sell Fundamentals
This package combines training courses and Zendesk Sell consultant time.
$2,500
AdminFundamentalsSellnew-courseNew
On-Demand: The Zendesk Agent Workspace, I
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
$149
AgentSuiteLevel 2: Foundation buildingnew-courseNewAgent WorkspaceOmnichannel
Certification: Zendesk Talk Specialist
Certification: Zendesk Talk Specialist
Get Certified in Zendesk Talk.
FREE
CertificationAdminTalknew-courseNew
On-Demand: Customize Your Help Center Theme
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
$99
Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep Dives
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