Introducing Zendesk Learning Paths. Your personal guide to Zendesk mastery.
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
FREE
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Bot
Certification: Zendesk Chat Specialist
Get Certified in Zendesk's Live chat solution.
FREE
CertificationAdminChatCertification Exam
Private Training: Zendesk Explore, I (Remote)
New to Zendesk's reporting & analytics solution, Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Triggers
Learn to create foolproof triggers.
FREE
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggers
On-Demand: Automations
Learn to automations alongside other business rules.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsupdated-courseRecently Updated
On-Demand: Content Cues
Learn how to better inform your content strategy.
FREE
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cues
On-Demand: Introduction to Messaging for Admins
Learn how you can set up a live Messaging channel in Zendesk.
FREE
Product: ChatAdminChatLevel 1: IntroductionLevel 2: Foundation buildingFeature Deep Divesnew-courseNewAgent Workspace
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk's reporting & analytics solution, Explore.
FREE
CertificationAdminExploreLevel 4: CertificationCertification Exam
Certification: Zendesk Guide Specialist
Get Certified in Zendesk's Help center solution, Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: CertificationCertification Exam
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new to Zendesk's Live chat solution? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Sell for Admins, I + II
Learn how to successfully implement Zendesk's CRM solution, Sell.
FREE
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: SellRecently Updated
On-Demand: Set Up Social Messaging in Zendesk
Learn how you can set up Social Messaging channels in Zendesk.
FREE
Product: SupportProduct: ChatAdminSupportChatLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk 's Voice solution,Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Are you a new to Zendesk's Help center solution, Guide? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support Dataset
Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.
FREE
Product: ExploreAdminSupportExploreLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Divesnew-courseNew
On-Demand: Macros
Learn how macros can help you boost your agents' productivity.
FREE
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesNew
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
FREE
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk's Voice solution, Talk? This is the best place to start.
FREE
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
Certification: Zendesk Support Administrator
Get Certified in Zendesk's ticketing solution, Support.
CertificationAdminSupportEnglishLevel 4: CertificationCertification Exam
On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
FREE
AdminSupportLevel 3: Skill sharpenersFeature Deep DivesNew
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice Exam
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
FREE
Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
FREE
SellLevel 2: Foundation buildingProduct: SellRecently Updated
Zendesk Overview: Explore
Learn how Explore can support your use of reporting & analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Private Training: Zendesk Sell for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Sell
$1,600
AdminPrivate TrainingSellProduct: Sell
On-Demand: Zendesk Chat Specialist Certification Practice Exam
Learn how best to prepare for the Chat Specialist exam.
FREE
Product: ChatChatLevel 4: Certification
Certification Prep & Practice Workshop: March 30 & 31
Join us virtually from 9:00 AM to 3:00 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminEnglishAMERnew-courseVirtualNewMarchPrep & Practice WorkshopCertification Prep & Practice
Private Training: Zendesk Sell for Users
The perfect way for your team to learn key features of Zendesk Sell
$1,000
Private TrainingSellProduct: Sell
Zendesk Overview: Support
Learn how our ticketing solution can improve your customer service workflows.
FREE
GermanFrenchOverview VideosJapanesehidebuttonsPortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Talk Specialist Certification Practice Exam
Learn how best to prepare for the Talk Specialist exam.
FREE
Product: TalkTalkLevel 4: Certification
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: CertificationCertification Exam
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk ticketing solution.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk's ticketing solution, Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Chat Dataset
Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.
FREE
Product: ChatProduct: ExploreChatExploreLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Boost Team Productivity with a Ticket Workflow and Efficiency Report
In this tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 1: IntroductionLevel 3: Skill sharpeners
Track Effectiveness of your Articles with the Support Knowledge Capture App
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpeners
On-Demand: Maintain Your Custom Help Center Theme
Learn how to maintain the customization you make to your Help Center.
FREE
Product: GuideGuideLevel 3: Skill sharpenersFeature Deep Dives
Match Your End User's Language in Help Center with Dynamic Content
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: Help CenterAdminSupportGuideLevel 3: Skill sharpenersnew-courseNew
Certification: Zendesk Talk Specialist
Get Certified in Zendesk's Voice solution, Talk.
FREE
CertificationAdminTalkCertification Exam
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.
FREE
Product: TalkProduct: ExploreTalkExploreLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Use Answer Bot to Solve Repeat Requests in Support
In this goal-based tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpenersAnswer Bot
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introduction
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Use Ticket Fields and Triggers to Identify Customer Location in Explore
In this goal-basedt tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 3: Skill sharpeners
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Localization
Serve your global audience better with localized content.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Sell
Discover the ways our CRM solution, Sell, automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sell
Zendesk Specialist Certification Bundle (Guide, Chat and Talk Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
CertificationLevel 4: Certificationnew-courseCertification Exam
Zendesk Master Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Master Certification bundle - Certifications at a 15% discount if bought in bulk
$899
CertificationLevel 4: Certificationnew-courseCertification Exam
Certification Prep & Practice Workshop: March 10 & 11
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Daylight Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IInew-courseVirtualNewMarchPrep & Practice WorkshopCertification Prep & Practice
On-Demand: Zendesk Guide, I
Are you new to Zendesk's Help center solution, Guide? This is the best place to start.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk's ticketing solution, Support.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
New to Zendesk's ticketing solution, Support? This is the best place to start.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Training Event: March 10 & 11
Join us virtually from 9:00 to 15:30 Greenwich Mean Time.
FREE
AdminSupportExploreEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualMarch
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
Zendesk Overview: Chat
Learn how our Live chat solution can facilitate your conversation with your customers.
FREE
AdminChatGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Guide, II
Continue learning the key features of our Help center solution.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Increase Agent Efficiency with Contextual Workspaces
In this tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersnew-courseAgent Workspace
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
FREE
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
FREE
On-DemandDeveloperEnglish
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: CertificationPractice Exam
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
Zendesk Overview: Support
Learn how our Support ticketing solution can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
FREE
AgentSuiteLevel 2: Foundation buildingAgent WorkspaceOmnichannel
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support, Zendesk's ticketing solution
FREE
On-DemandAgentSupport
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
FREE
On-DemandAgentChat
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk, Zendesk's Voice solution.
FREE
On-DemandAgentTalk
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk's reporting & analytics solution.
FREE
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk's reporting & analytics solution, Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Continue learning the key features of our Help center solution.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Explore, I
New to Zendesk's reporting & analytics solution, Explore? Start here.
FREE
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
FREE
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives