Introducing Zendesk Learning Paths. Your personal guide to Zendesk mastery.
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support.
FREE
AdminSupporthidebuttonsLevel 1: Introduction
Zendesk Guide Manager Learning Path
See the courses you need to successfully manage Zendesk Guide with this Learning Path.
FREE
AdminGuidehidebuttons
Zendesk Explore CX Analyst Learning Path
This path outlines the courses you need to configure and manage reporting using Zendesk Explore.
FREE
Role: AdminProduct: GuideAdminExplorehidebuttons
On-Demand: Prep-and-Practice Talk Specialist Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Talk Specialist Exam.
FREE
Product: TalkCertificationAdminTalkLevel 4: CertificationPrep and practice
On-Demand: Prep-and-Practice Developer App I Certification Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Developer App I Certification Exam.
FREE
CertificationAdminRole: DeveloperDeveloperLevel 4: CertificationPrep and practice
On-Demand: Zendesk Explore CX Analyst Certification Practice Exam
Learn how best to prepare for the Explore CX Analyst exam.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 4: CertificationPractice Exam
On Demand: Prep-and-Practice Guide Specialist Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Guide Specialist Exam.
FREE
Role: AdminCertificationProduct: GuideAdminGuideLevel 4: CertificationPrep and practice
On- Demand: Prep-and-Practice Explore Certification Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Explore CX Analyst Exam.
FREE
Role: AdminCertificationProduct: ExploreAdminExplorePrep and practice
On-Demand: Prep-and-Practice Support Certification Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Support Admin Certification Exam.
FREE
Product: SupportCertificationAdminSupportLevel 4: CertificationPrep and practice
On-Demand: Answer Bot
Learn why and how to implement Answer Bot.
FREE
Product: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep DivesAnswer Bot
Boost Team Productivity with a Ticket Workflow and Efficiency Report
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideProduct: ExploreAdminSupportGuideExploreLevel 3: Skill sharpeners
On-Demand: Zendesk Support Administrator Certification Practice Exam
Learn how best to prepare for the Support Admin exam.
FREE
On-DemandAdminSupportEnglishLevel 4: CertificationPractice Exam
Certification: Zendesk Chat Specialist
Get Certified in Zendesk Chat.
FREE
CertificationAdminChatCertification Exam
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
Private Training: Zendesk Explore, I (Remote)
New to Zendesk Explore? Start here.
$1,000
AdminExploreGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Prep-and-Practice Chat Specialist Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Chat Specialist Exam.
FREE
Product: ChatRole: AdminCertificationAdminChatLevel 4: CertificationPrep and practice
On-Demand: Triggers
Learn to create foolproof triggers.
FREE
Product: SupportOn-DemandAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesTriggers
On-Demand: Automations
Learn to automations alongside other business rules.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesAutomationsupdated-courseRecently Updated
On-Demand: Content Cues
Learn how to better inform your content strategy.
FREE
AdminGuideLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep DivesContent_Cues
Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk Explore.
FREE
CertificationAdminExploreLevel 4: CertificationCertification Exam
Certification: Zendesk Guide Specialist
Get Certified in Zendesk Guide.
FREE
CertificationProduct: GuideAdminGuideEnglishLevel 4: CertificationCertification Exam
Private Training: Zendesk Chat for Admins, I (Remote)
Are you a new Zendesk Chat customer? This is the best place to start.
$1,000
AdminChatGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Sell for Admins, I + II
Learn how to successfully implement Zendesk Sell.
FREE
AdminSelf-StarterSellLevel 2: Foundation buildingProduct: Sell
Private Training: Zendesk Guide, I (Remote)
Are you a new Zendesk Guide customer? This is the best place to start.
$1,000
AdminGuideGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Package: Support Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Package: Support Enterprise Upgrade Fundamentals
Best practices and expert guidance.
$1,500
SupportFundamentals
Private Training: Zendesk Talk for Admins, I (Remote)
Need to learn Zendesk Talk? This is the best place to start.
$1,000
AdminTalkGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
Virtual Training Event: January 13 & 14 in Eastern Standard Time
Join us virtually from 9:00 AM to 3:00 PM Eastern Standard Time.
FREE
CertificationAdminEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIJanuary
Package: Chat Fundamentals
Best practices and expert guidance.
$1,500
ChatFundamentals
On-Demand: Macros
Learn how macros can help you boost your agents' productivity.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk Supportnew-courseNew
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Chat customer? This is the best place to start.
FREE
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
Package: Talk Fundamentals
Best practices and expert guidance.
$1,500
TalkFundamentals
On-Demand: Zendesk Insights, I
Need to learn Insights? This is the best place to start.
FREE
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
Virtual Training Event: January 20 & 21 in Greenwich Mean Time
Join us virtually from 9:00 to 16:00 Greenwich Mean Time.
FREE
AdminSupportExploreEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IIJanuary
Certification: Zendesk Support Administrator
Get Certified in Zendesk Support.
CertificationAdminSupportEnglishLevel 4: CertificationCertification Exam
Virtual Training Event: January 27 & 28 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:00 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualJanuary
On-Demand: Zendesk Guide, II
Continue learning Guide's key features.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Customize Your Help Center Theme
Learn how to better customize the look and feel of your Help Center.
FREE
Product: GuideGuideZendesk Guide, I + IILevel 3: Skill sharpenersFeature Deep Dives
Virtual Certification Prep & Practice Workshop: February 3 & 4 in Eastern Standard Time
Join us virtually from 9:00 AM to 3:00 PM Eastern Standard Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruaryPrep and practiceCertification Prep & Practice
On-Demand: Zendesk Sell for End Users
Learn how to manage your sales process more efficiently and close more deals faster.
FREE
SellLevel 2: Foundation buildingProduct: Sell
Certification Informational Webinar AMER: December 3
Join us virtually from 9:00 AM to 10:00 AM Pacific Daylight Time.
FREE
Free ResourcesCertificationEnglishAMERVirtualDecemberCertification Informational Webinar
Certification: Zendesk Talk Specialist
Get Certified in Zendesk Talk.
FREE
CertificationAdminTalkCertification Exam
Zendesk Overview: Explore
Learn how Explore can support your use of analytics.
FREE
Free ResourcesRole: AdminProduct: ExploreAdminExploreGermanFrenchOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Chat Specialist Certification Practice Exam
Learn how best to prepare for the Chat Specialist exam.
FREE
Product: ChatChatLevel 4: Certification
Use Answer Bot to Solve Repeat Requests in Support
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpenersAnswer Bot
Virtual Certification Prep & Practice Workshop: March 30 & 31 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:00 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminCertificationProduct: ExploreAdminExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualMarchPrep and practiceCertification Prep & Practice
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
GermanFrenchOverview VideosJapanesehidebuttonsPortugueseSpanishLevel 1: Introduction
Private Training: Zendesk Support for Admins, II (Remote)
Continue learning key features of Zendesk Support.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I (Remote)
New to Zendesk Support? This is the best place to start.
$1,000
AdminSupportGermanFrenchEnglishIntroductoryPrivate TrainingPortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Chat Dataset
Use the chat dataset to gain more visibility into your Chat team's performance and your Chat customers' experience.
FREE
Product: ChatProduct: ExploreChatExploreLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Track Effectiveness of your Articles with the Support Knowledge Capture App
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: GuideAdminSupportGuideLevel 3: Skill sharpeners
On-Demand: Maintain Your Custom Help Center Theme
Learn how to maintain the customization you make to your Help Center.
FREE
Product: GuideGuideLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your Talk team's performance and your Talk customers' experience.
FREE
Product: TalkProduct: ExploreTalkExploreLevel 3: Skill sharpenersFeature Deep Dives
Use Ticket Fields and Triggers to Identify Customer Location in Explore
In this Goal-based Tutorial you'll learn how to pair two features to meet a common business goal.
FREE
Product: SupportProduct: ExploreAdminSupportExploreLevel 3: Skill sharpeners
On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
FREE
Free ResourcesAdminDeveloperOverview VideosLevel 1: Introduction
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Private Training: Zendesk Support for Admins, I and II (Remote)
The perfect bundle to learn key features of Zendesk Support.
$1,600
AdminSupportGermanFrenchEnglishIntroductoryIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Guide
Learn how Guide can support your ticket deflection and self-service workflows.
FREE
AdminGuideGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Zendesk Overview: Sell
Discover the ways Sell automates your entire sales workflow.
FREE
Overview VideosSellLevel 1: IntroductionProduct: Sell
On-Demand: Team Publishing & Article Verification
Better automate your publishing workflows.
FREE
Role: AdminProduct: GuideAdminGuideLevel 3: Skill sharpenersFeature Deep Dives
Virtual Certification Prep & Practice Workshop: March 10 & 11 in Australian Eastern Time
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualMarchPrep and practiceCertification Prep & Practice
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
FREE
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, II
Continue learning key features of Zendesk Support.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, I
New to Zendesk Support? This is the best place to start.
FREE
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Talk Specialist Certification Practice Exam
Learn how best to prepare for the Talk Specialist exam.
FREE
Product: TalkTalkLevel 4: Certification
On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
Certification: Zendesk App Developer I
Become a Certified Zendesk App Developer I.
CertificationDeveloperEnglishLevel 4: CertificationCertification Exam
On-Demand: Access, Authentication, Registration
Learn how to manage user access.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Divesupdated-courseRecently Updated
On-Demand: Adding and Managing End Users
Learn how to manage your end-users' experience.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
FREE
Product: TalkAdminTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Guide, I
Are you a new Zendesk Guide customer? This is the best place to start.
FREE
On-DemandAdminGuideGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
Zendesk Overview: Chat
Learn how Chat can facilitate your conversation with your customers.
FREE
AdminChatTalkGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
Package: Sell Fundamentals
Best practices and expert guidance.
$1,500
AdminFundamentalsSell
On-Demand: Tags
Learn how tags can help you organize and search your ticket data.
FREE
Product: SupportAdminSupportLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives
Virtual Certification Prep & Practice Workshop: December 9 & 10 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:00 PM Pacific Standard Time.
FREE
Role: AdminCertificationAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IInew-courseVirtualNewDecemberPrep and practiceCertification ExamCertification Prep & Practice
Virtual Training Event: February 10 & 11 in Australian Eastern Time
Join us virtually from 9:00 AM to 3:00 PM Australian Eastern Time
FREE
Product: SupportRole: AdminProduct: ExploreAdminExploreEnglishAPACZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruary
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
FREE
On-DemandDeveloperEnglish
Virtual Certification Prep & Practice Workshop: February 10 & 11 in Greenwich Mean Time
Join us virtually from 9:00 to 15:00 Greenwich Mean Time.
FREE
AdminSupportExploreEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruaryCertification Prep & Practice
Virtual Training Event: February 24 & 25 in Pacific Standard Time
Join us virtually from 9:00 AM to 3:00 PM Pacific Standard Time.
FREE
Product: SupportRole: AdminProduct: ExploreAdminSupportExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualFebruary
On-Demand: Zendesk Guide Specialist Certification Practice Exam
Learn how best to prepare for the Guide Specialist exam.
FREE
Role: AdminAdminGuideLevel 4: CertificationPractice Exam
Virtual Training Event: March 10 & 11 in Greenwich Mean Time
Join us virtually from 9:00 to 16:00 Greenwich Mean Time.
FREE
AdminSupportExploreEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IIVirtualMarch
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
FREE
AgentSuiteLevel 2: Foundation buildingAgent WorkspaceOmnichannel
Virtual Certification Prep & Practice Workshop: December 9 & 10 in Greenwich Mean Time
Join us virtually from 9:00 to 15:00 Greenwich Mean Time.
FREE
CertificationAdminEnglishEMEAZendesk Support for Admins, I + IIZendesk Explore, I + IInew-courseVirtualNewDecemberPrep and practiceCertification ExamCertification Prep & Practice
On-Demand: Zendesk App Developer I Certification Practice Exam
Learn how best to prepare for the App I Developer exam.
FREE
On-DemandAdminDeveloperEnglishLevel 4: CertificationPractice Exam
On-Demand: Localization
Serve your global audience better with localized content.
FREE
On-DemandAdminSupportIntermediateLevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Zendesk Support for Agents, I
Learn how to provide great customer service with Support.
FREE
On-DemandAgentSupport
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
FREE
On-DemandAgentChat
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk.
FREE
On-DemandAgentTalk
On-Demand: Zendesk Explore, II
Continue learning key features of Zendesk Explore.
FREE
On-DemandProduct: ExploreAdminExploreGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Continue learning key features of Zendesk Explore.
$1,000
Product: ExploreExploreGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Continue learning Guide's key features.
$1,000
Product: GuideGuideGermanFrenchEnglishIntermediatePrivate TrainingPortugueseSpanishLevel 2: Foundation building
Certification Informational Webinar EMEA: December 3
Join us virtually from 15:00 to 16:00 Greenwich Mean Time.
FREE
CertificationAdminEnglishEMEADecemberCertification ExamCertification Informational Webinar
Zendesk Overview: Support
Learn how Support can improve your customer service workflows.
FREE
Free ResourcesAdminSupportRole: DeveloperGermanFrenchEnglishOverview VideosIntroductoryJapanesePortugueseSpanishLevel 1: Introduction
On-Demand: Zendesk Explore, I
New to Zendesk Explore? Start here.
FREE
On-DemandAdminExploreGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
FREE
AdminSupportLevel 3: Skill sharpenersFeature Deep Divesnew-courseNew
Virtual Training Event: March 2, 3 & 4 in Eastern Standard Time
Join us virtually from 9:00 AM to 3:00 PM Eastern Standard Time.
FREE
Product: SupportProduct: GuideProduct: ExploreAdminSupportGuideExploreEnglishAMERZendesk Support for Admins, I + IIZendesk Guide, I + IIZendesk Explore, I + IIMarch
On-Demand: Pre-built Dashboards
Discover which dashboards in Explore you can use on day 1.
FREE
Product: ExploreAdminExploreZendesk Explore, I + IILevel 3: Skill sharpenersFeature Deep Dives
On-Demand: Personalize Your Customer Experience with the Web Widget
Learn how and where to use the Web Widget.
FREE
Product: SupportProduct: ChatProduct: GuideAdminSupportGuideChatLevel 3: Skill sharpenersDeep Dives in Zendesk SupportFeature Deep Dives