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Zendesk Overview: Support
Zendesk Overview: Support
Overview Video
AdminSupportEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, I
On-Demand Training
$249
On-DemandAdminSupportGermanFrenchEnglishIntroductoryJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Support for Admins, II
On-Demand Training
$249
On-DemandAdminSupportGermanFrenchEnglishIntermediateJapanesePortugueseSpanishLevel 2: Foundation building
On-Demand: Schedules and SLAs
On-Demand: Schedules and SLAs
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Ticket Forms
On-Demand: Ticket Forms
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand: Customer Satisfaction and Satisfaction Prediction
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Access, Authentication, Registration
On-Demand: Access, Authentication, Registration
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand: Merging, Deleting and Recovering Tickets
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Adding and Managing End Users
On-Demand: Adding and Managing End Users
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Customizing the Email Experience
On-Demand: Customizing the Email Experience
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Localization
On-Demand: Localization
On-Demand Training
$99
On-DemandAdminSupportIntermediateLevel 3: Skill sharpeners
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand: Zendesk Support Administrator Certification Practice Exam
On-Demand Training
CertificationOn-DemandAdminSupportEnglishLevel 4: Certification
Certification: Zendesk Support Administrator
Certification: Zendesk Support Administrator
Certification Exam
CertificationAdminSupportEnglishLevel 4: Certification
VILT: Zendesk Support for Admins, I
VILT: Zendesk Support for Admins, I
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminSupportEnglishIntroductoryLevel 2: Foundation building
VILT: Zendesk Support for Admins, II
VILT: Zendesk Support for Admins, II
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminSupportEnglishIntermediateLevel 2: Foundation building
Zendesk Overview: Guide
Zendesk Overview: Guide
Overview Video
AdminGuideEnglishOverview VideosIntroductoryLevel 1: Introduction
VILT: Zendesk Guide, I
VILT: Zendesk Guide, I
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminGuideEnglishIntroductoryLevel 2: Foundation building
Zendesk Overview: Explore
Zendesk Overview: Explore
Overview Video
Free ResourcesRole: AdminProduct: ExploreAdminExploreOverview VideosIntroductoryLevel 1: Introduction
VILT: Zendesk Explore, I
VILT: Zendesk Explore, I
Virtual Instructor-Led Training
$349
Virtual Instructor Led TrainingAdminExploreEnglishIntroductoryLevel 2: Foundation building
Zendesk Overview: Talk
Zendesk Overview: Talk
Overview Video
Product: TalkAdminTalkEnglishOverview VideosIntroductoryLevel 1: Introduction
Zendesk Overview: Chat
Zendesk Overview: Chat
Overview Video
AdminChatEnglishOverview VideosIntroductoryLevel 1: Introduction
On-Demand: Zendesk Guide, I
On-Demand: Zendesk Guide, I
On-Demand Training
$249
On-DemandAdminGuideEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Guide, II
On-Demand: Zendesk Guide, II
On-Demand
$249
On-DemandAdminGuideEnglishIntermediateLevel 2: Foundation building
Certification: Zendesk Guide Specialist
Certification: Zendesk Guide Specialist
Certification Exam
CertificationProduct: GuideAdminGuideEnglishLevel 4: Certification
On-Demand: Zendesk Insights, I
On-Demand: Zendesk Insights, I
On-Demand Training
$249
On-DemandAdminInsightsEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Explore, I
On-Demand: Zendesk Explore, I
On-Demand Training
$249
On-DemandAdminExploreEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Explore, II
On-Demand: Zendesk Explore, II
On-Demand Training
$249
On-DemandProduct: ExploreExploreEnglishIntermediateLevel 2: Foundation building
Certification: Zendesk Explore CX Analyst
Certification: Zendesk Explore CX Analyst
Certification Exam
CertificationExploreLevel 4: Certification
On-Demand: Advanced Topics in Insights: Build a Custom Metric
On-Demand: Advanced Topics in Insights: Build a Custom Metric
On-Demand
$249
On-DemandAdminInsightsEnglishAdvancedLevel 3: Skill sharpeners
On-Demand: Zendesk Talk for Admins, I
On-Demand: Zendesk Talk for Admins, I
On-Demand Training
$249
On-DemandAdminTalkEnglishIntroductoryLevel 2: Foundation building
On-Demand: Zendesk Chat for Admins, I
On-Demand: Zendesk Chat for Admins, I
On-Demand Training
$249
On-DemandAdminChatEnglishIntroductoryLevel 2: Foundation building
On-Demand: The Zendesk Developer Platform
On-Demand: The Zendesk Developer Platform
$249
On-DemandDeveloperEnglish
On-Demand: Advanced Topics in Zendesk Support, I
On-Demand: Advanced Topics in Zendesk Support, I
On-Demand Training
$249
AdminGermanFrenchEnglishAdvancedJapanesePortugueseSpanish
On-Demand: Advanced Topics in Zendesk Support, II
On-Demand: Advanced Topics in Zendesk Support, II
On-Demand Training
$249
AdminGermanFrenchEnglishAdvancedJapanesePortugueseSpanish
Private Training: Zendesk Support for Admins, I (Remote)
Private Training: Zendesk Support for Admins, I (Remote)
$1,000
AdminSupportEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Support for Admins, II (Remote)
Private Training: Zendesk Support for Admins, II (Remote)
$1,000
AdminSupportEnglishIntroductoryIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Support for Admins, I and II (Remote)
Private Training: Zendesk Support for Admins, I and II (Remote)
$1,600
AdminSupportEnglishIntroductoryIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Chat for Admins, I (Remote)
Private Training: Zendesk Chat for Admins, I (Remote)
$1,000
AdminChatEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Talk for Admins, I (Remote)
Private Training: Zendesk Talk for Admins, I (Remote)
$1,000
AdminTalkEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Insights, I (Remote)
Private Training: Zendesk Insights, I (Remote)
$1,000
AdminInsightsEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Guide, I (Remote)
Private Training: Zendesk Guide, I (Remote)
$1,000
AdminGuideEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Guide, II (Remote)
Private Training: Zendesk Guide, II (Remote)
$1,000
Product: GuideGuideEnglishIntermediatePrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Explore, I (Remote)
Private Training: Zendesk Explore, I (Remote)
$1,000
AdminExploreEnglishIntroductoryPrivate TrainingLevel 2: Foundation building
Private Training: Zendesk Explore, II (Remote)
Private Training: Zendesk Explore, II (Remote)
$1,000
Product: ExploreExploreEnglishIntermediatePrivate TrainingLevel 2: Foundation building