This course is the best first step in your onboarding process. It teaches you the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation. You'll then learn how to create custom queries, and you'll finish with adding, customizing and sharing dashboards. Note: The course is recommended for new analytics/Explore customers who serve as support or team leads or data analysts.
Duration: 2 hours
Format: Virtual Instructor-Led (Live trainer)
What You'll Learn
By the end of the session, you’ll be able to do the following:
- Get to Know Explore
- Navigate Explore and its Pre-built Dashboards
- Create Custom Queries
- Add, Customize and Share Dashboards
What is Virtual Instructor-Led (VILT) Training?
Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.
VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.
Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.