Zendesk Overview: Guide

Overview Video

About this course

   8 minutes

   Pre-recorded video

    Beginner

 

In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets.

 

Ready to learn more?
If you're new to administering Guide, we recommend beginning with Zendesk Guide, I.
Once you've completed Zendesk Guide, I, we recommend moving on to Zendesk Guide, II.

Looking to purchase all of the courses above? All of these are included in our Guide Self-Starter Package

About this course

   8 minutes

   Pre-recorded video

    Beginner

 

In this video, you'll learn how a handful of key features can help make your self-service support more robust and easier to build. We'll walk you through the main structure of Guide, show you how to define access to Guide and demonstrate the content development and publishing tools that will help you build content and deflect tickets.

 

Ready to learn more?
If you're new to administering Guide, we recommend beginning with Zendesk Guide, I.
Once you've completed Zendesk Guide, I, we recommend moving on to Zendesk Guide, II.

Looking to purchase all of the courses above? All of these are included in our Guide Self-Starter Package